Gerald Juarez
Conroe,TX
Summary
Adept Salt Water System Specialist with a proven track record at Exxon Mobil, enhancing system reliability and reducing downtime by identifying vulnerabilities. Excelled in hardware troubleshooting and fostering team collaboration. Leveraged IT infrastructure expertise and exceptional communication to drive process improvements and innovative technical solutions. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salt Water System Specialist
Exxon Mobil
2019.12 - Current
- Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.
- Identified opportunities for process improvements by analyzing user feedback and monitoring key performance metrics closely.
- Conducted regular system audits, ensuring compliance with industry regulations and company policies.
- Troubleshot critical issues swiftly, maintaining a consistently high level of system performance and reliability.
- Mentored junior team members in best practices for system administration, fostering a supportive learning environment.
- Reduced downtime by proactively identifying potential system vulnerabilities and addressing them promptly.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical issues.
- Diagnosed and executed resolution for network and server issues.
- Contributed to long-term strategic planning initiatives by staying informed about emerging technology trends relevant to the role of System Specialist.
- Coordinated seamless system upgrades while minimizing negative impacts on end-users'' experiences or workflow disruptions.
Education
Associate of Arts - Liberal Arts And General Studies
New Mexico Military Institute
Roswell, NM05.2004
High School Diploma -
Carlsbad High School
Carlsbad, NM05.2002
Skills
Storage Solutions
Hardware troubleshooting
Application support
IT Infrastructure
Backup Strategies
System Analysis
Problem-Solving
Problem-solving abilities
Attention to Detail
Time Management
Multitasking Abilities
Reliability
Excellent Communication
Organizational Skills
Team Collaboration
Network support
Active Listening
Certification
First Aid
CPR
Languages
Spanish
Full Professional
Timeline
Salt Water System Specialist
Exxon Mobil
2019.12 - Current
Associate of Arts - Liberal Arts And General Studies
New Mexico Military Institute
High School Diploma -
Carlsbad High School
First Aid
CPR
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