Provided employees with clear direction and guidance.
Managed daily operations of business, including staff hiring and training.
Ensured compliance with relevant laws and regulations governing business operations.
Developed and implemented customer-centric strategies to enhance satisfaction and loyalty.
Generated successful partnerships and coordinated resource sharing among multiple owners.
Maintained relationships with existing clients by providing superior customer service.
Monitored personnel performance in relation to company goals.
Developed engaging marketing campaigns to expand customer base.
Planned and orchestrated various unique events aimed at enhancing brand visibility while stimulating community participation.
Supervised worker performance, focusing on enhancing productivity, efficiency, and cost savings.
Designed and executed employee onboarding and training initiatives, fostering higher rates of employee retention and fostering a collaborative team environment.
Prepared weekly schedules to ensure compliant floor coverage within budgetary constraints.
Assigned tasks to team members while establishing priorities and objectives.
Established and nurtured ongoing partnerships with clients.
Provided leadership and mentoring to newly hired employees, sharing knowledge of various company programs.
Maintained optimal inventory levels through diligent monitoring and timely placement of merchandise orders.
Ensured operational standards were maintained by effectively completing opening, closing, and shift change functions.
Executed strategic campaigns and promotions to aid in the advancement of product and service offerings.
Cultivated and strengthened lasting client relationships using strong issue resolution and communication skills.
Engaged customers using excellent verbal skills to effectively determine needs and requirements.
Owner
Stirling Academy
Cooper City, FL
09.1997 - 06.2002
Ensured compliance with all relevant laws and regulations governing business operations.
Delivered clear direction and guidance to employees.
Oversaw business operations, including recruitment and staff development.
Developed strategic plans to boost profitability and improve efficiency.
Reviewed legal documents pertaining to business operations.
Provided superior customer service to maintain relationships with existing clients.
Developed and executed marketing strategies to drive customer acquisition.
Managed and negotiated with vendors to improve deliverables, cost, and expected quality.
Hosted special events to enhance brand recognition and foster community involvement.
Maintained operational standards by completing thorough opening, closing, and shift change functions daily.
Cultivated and strengthened lasting client relationships using strong issue resolution and communication skills
Education
Master of Science - Clinical Child Psychology
Temple University
Philadelphia, PA
06-1966
Skills
Hiring and staffing
Verbal and written communication
Customer Relations
Administrative Oversight
Marketing
Staff Management
Affiliations
Graduated from the High School of Music and Art in NYC for Music.
Varsity Tennis player in HS and College.
Educator in Merrick NY for 32 years
Owned Nassau Teen Travel for 15 years (summer tours and winter ski trips)
Owned a Nursery School in NY and two in Florida. Various awards in Florida for my Business Background
High School Referee (Soccer and Basketball) for 10 years in Florida
Owned Restaurant Database Services where I helped Restaurants expand their customer base through mailings and emails. (20 years)
Languages
English
Full Professional
Accomplishments
Traveled to Las Vegas twice to play tennis in a National Championship with my Florida team
Midas Autocenter recognized as one of the best in the country by Midas Corp. at its convention
Recognized as a top Business Operator when owning the Florida Nursery School
Certification
Certified by OSHEA as a Fork Lift Operator
Licensed Real Estate Agent since 2002
Since my retail experience I am able to use the Zebra scanning system
Reasons to Interview
You will not find too many people who have had the variety of experiences that I have had. I have always worked, multiple jobs at times, because I enjoy keeping busy. In New York I was a teacher, an owner of a Teen Travel business, a Youth Director at a Synagogue, a soccer referee and an owner of a Nursery School.
In Florida I owned two Nursery Schools, am a Licensed Real Estate agent, refereed High School soccer and basketball, and presently own Midas Auto Shops with a partner. I am looking for a position where I am in contact with people. If you are looking for a well rounded person who has excellent communication skills and enjoys being with other people, give me a call.
References
References available upon request.
Timeline
Pet Supplies Plus, Midas Auto Service
01.2016 - 07.2024
Owner
Stirling Academy
09.1997 - 06.2002
Master of Science - Clinical Child Psychology
Temple University
Certified by OSHEA as a Fork Lift Operator
Licensed Real Estate Agent since 2002
Since my retail experience I am able to use the Zebra scanning system