Gerald Kimmell

Engaged in a collaborative support team, responsible for the continuous upkeep and advancement of the web-based Guidewire Insurance Tool. This pivotal tool facilitated business users in tasks such as policy creation, claims adjustment, payment processing, and report generation.

Key Achievements:

• Enhanced collaboration with billing and policy business teams to gather requirements for substantial improvements to internal applications.
• Led daily meetings with development team, efficiently prioritizing backlog of technical debt.
• Engaged seamlessly with both business and technical teams to discern and prioritize critical tasks, ensuring successful execution of our objectives.
• Contributed as valuable team member engaged in implementation of monthly enhancements and bug fixes, amounting to over 100 improvements.
• Coordinated with developers to create monthly enhancement improvements report provided to business community.
• Contributed to planning and execution of monthly releases, ensuring timely delivery and adherence to quality standards.
• Documented fix implementation process for report tracking.
• Assisted with testing and validating fixes to guarantee their effectiveness and quality.

Led cross-functional teams and collaborated with vendors to gather comprehensive requirements for team deploying and maintaining software solutions, including EAM asset management software, LANSA Integrator software, Microsoft Office 365, and FTP solutions, catering to the needs of both in-house and external 3rd party marketing teams.

Key Achievements:

• Identified needed business improvements and determined appropriate systems required to implement solutions.
• Assessed business requirements to create focused solutions.
• Successful implementation of EAM (Asset tag / PM scheduling)
• Oversaw data requirements gathering and LANSA implementation that helps facilitate electronic data exchange between Reser’s Fine Foods and its partners.
• Coordinated with external and internal resources that created processes and documentation for Microsoft Office 365 deployment.
• Successfully managed Microsoft Office 365 deployment nationwide at five separate locations.
• Managed email migration from Novell GroupWise to Microsoft Outlook.
• Managed Microsoft Office 365 (E3, E5, F3) account creation, deletion, licensing, implementation,
• Active Directory Administrative Management using both PowerShell and GUI applications.
• Coordinated data migration and consolidation efforts.

As a Business Systems Analyst I Drove efficiency and enhanced productivity through expert email management tool handling, as well as serving as global administrator and subject matter expert for KANA Response system by Verint

Key Achievements:

• Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
• Collaborated with upper management to drive strategy and implement new processes.
• Collaborated with email teams worldwide gathering requirements to generate as-is and desired states workflows to help improve how email solutions to customers.
• Coordinating with support teams to establish streamlined help desk process.
• Crafted comprehensive training programs, empowering employees in effective email management tool utilization.
• Configured hardware, devices, and software to set up workstations for employees.
• Led and managed team of ten professionals responsible for maintaining KANA Response DEVELOPMENT, TEST, PRODUCTION, and DISASTER RECOVERY environments, ensuring smooth operations and system reliability.
• Patched software and installed new versions to eliminate security problems and protect data.
• Developed and maintained comprehensive support operational procedures, providing valuable guidance and constructive feedback to fellow support personnel.
• Successfully managed substantial upgrade projects of email response system, with budgets totaling $2.4 Million, completing projects on time and within allocated resources.
• Utilized change management techniques to provide smooth transitions during new hardware and software introductions.