Gerald Kista
EWA BEACH,HI
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
19
19
years of professional experience
Work History
Branch Manager
Avis Car Sales -
12.2017 - 09.2022
- Brand and website management.
- Managed used vehicle - retail inventory and uploaded all new stock with crisp pictures. In order to captivate and optimize customer options.
- Conducted weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Built relationships with customers and community to establish long-term business growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Complied with regulatory guidelines and health and safety requirements.
- Oversight of general property maintenance and lease agreements.
- Daily/weekly monitoring of income statements and in order to monitor and keep cost in line.
- Created strategies to develop and expand existing customer base.
- Suggested pricing on trade-in valuations and outright vehicle purchases.
- Manage processes on cleanliness, reconditioning and all detailing on vehicles.
- Management of all contracts and supplier agreements at branch level. While maintaining good relationships and quality workmanship from suppliers.
- Keeping cost in line with service level agreements and budgets.
- Signing off on all month end recons and journals.
- Signing off all weekly petty cash claims.
- Meeting daily with the sales team and F&I Manager to discuss all deals and new opportunities.
- Implementing new strategies and negotiating with financial institutes in order to increase revenue for the dealership.
- One on one coaching and training with sales staff.
- Resolved all customer queries and maintained long lasting relationships.
Branch Manager
Avis Luxury Car Sales, (Luxury Division)
03.2016 - 11.2017
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and health and safety requirements.
- Oversight of general property maintenance and lease agreements.
- Daily/weekly monitoring of income statements and in order to monitor and keep cost in line.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- One on one coaching and training with staff.
- Stock management and quality control.
- Pricing and loading of all new stock with clean, crisp quality pictures. To capture vehicles at the perfect angles and showcase features.
- Overseeing the financial process and F&I department.
- Conducting daily meetings with sales team and F&I Manager on progress and challenges. And implement new strategies in order to eliminate certain challenges.
- Arrange meetings and negotiate with financial institutes in to have the best possible return on all deals.
- Suggested pricing on trade-in valuations and outright vehicle purchases.
- Manage processes on cleanliness, reconditioning and all detailing on vehicles.
- Management of all contracts and supplier agreements at branch level. While maintaining good relationships with high levels of quality workmanship from suppliers.
- Making sure cost is kept in line with service level agreements and budgets.
- Signing off on all month end recons and journals.
- Signing off all weekly petty cash claims.
- Resolve all customer queries.
- Build and maintain long lasting relationships with customers.
- Oversee all repairs and maintenance on vehicles in order to maintain a high level of quality.
- Make sure vehicles are clean and parked correctly on the show room floor. In order to present a quality product to our customers.
- Top Performing Branch for 2016 (Most retail unit sold Regionally and highest profits Nationally)
Branch Manager
Avis Car Sales
05.2014 - 02.2016
- Brand and website management.
- Managed used vehicle - retail inventory and uploaded all new stock with crisp pictures. In order to captivate and optimize customer options.
- Conducted weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Built relationships with customers and community to establish long-term business growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Complied with regulatory guidelines and health and safety requirements.
- Oversight of general property maintenance and lease agreements.
- Daily/weekly monitoring of income statements and in order to monitor and keep cost in line.
- Created strategies to develop and expand existing customer base.
- Suggested pricing on trade-in valuations and outright vehicle purchases.
- Manage processes on cleanliness, reconditioning and all detailing on vehicles.
- Management of all contracts and supplier agreements at branch level. While maintaining good relationships and quality workmanship from suppliers.
- Keeping cost in line with service level agreements and budgets.
- Signing off on all month end recons and journals.
- Signing off all weekly petty cash claims.
- Meeting daily with the sales team and F&I Manager to discuss all deals and new opportunities.
- Implementing new strategies and negotiating with financial institutes in order to increase revenue for the dealership.
- One on one coaching and training with sales staff.
Branch Manager
Avis Car Sales
02.2011 - 04.2014
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Meet deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and health and safety requirements.
- Oversight of general property maintenance and lease agreements.
- Daily/weekly monitoring of income statements and in order to monitor and keep cost in line.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Stock management and quality control.
- Pricing of stock, photo quality and website management.
- Overseeing the financial process and F&I department.
- Suggested pricing on trade-in valuations and outright vehicle purchases.
- Manage processes on cleanliness, reconditioning and all detailing on vehicles.
- Management of all contracts and supplier agreements at branch level. While maintaining good relationships with quality workmanship from suppliers.
- Making sure cost is kept in line with service level agreements and budgets.
- Signing off on all month end recons and journals.
- Signing off all weekly petty cash claims.
- Resolve all customer queries.
- Exceeded budget by 78 units with a total of 397 units sold in my first year of Management.
- And achieved further growth of 25 units with a total of 422 units sales the following year.
- Nominated for the top performing branch in 2013.
Car Sales Executive
Avis Car Sales
06.2007 - 01.2011
- Increase sales by offering advice on purchases and promoting additional products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Showcased product features to customers and discussed technical details to overcome objections and close deals.
- Drive revenue by bringing in top sales numbers.
- Retain excellent client satisfaction ratings through outstanding service delivery and positive customer interactions and experiences.
- Following up on all website leads and call in business.
- Engage with all new walk in customers in an efficient professional manner.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Provided exceptional services and pleasant shopping experiences to all retail customers.
- Followed-up on all Internet leads and respond to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Qualify buyers by matching requirements and interests to various car models and discussing finance options.
- Answered all customer questions on products and services while promoting key items.
- Completed registration paperwork and sales documentation.
- Prepare all purchased vehicles and complete final delivery checks.
- Arrange for all contracts and documents to be signed.
- Follow up on payments from banks in order to keep the debtors clean.
Call Center Agent
Book In
02.2004 - 06.2005
- Utilized sales techniques to build customer interest and close sales.
- Educated customers on product and service benefits, explaining features and answering questions.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Sold 3G mobile phones to a UK client base from South African based call center.
Call Center Sales Agent
Trimica
07.2004 - 01.2005
- Utilized sales techniques to build customer interest and close sales.
- Educated customers on product and service benefits, explaining features and answering questions.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Sold 3G mobile phones to a UK client base from South African based call center.
Debt Collector Agent
Bavin Attorneys
01.2004 - 06.2004
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
High School Diploma -
The ICHAF Training Institute
Lakefield, South Africa09.2016
Skills
- Time management
- Strong leadership skills
- Effective communication
- Budget management
- Strategic planning
- Problem solving
- Sales expert
- Market Trend Analysis
Timeline
Branch Manager
Avis Car Sales -
12.2017 - 09.2022
Branch Manager
Avis Luxury Car Sales, (Luxury Division)
03.2016 - 11.2017
Branch Manager
Avis Car Sales
05.2014 - 02.2016
Branch Manager
Avis Car Sales
02.2011 - 04.2014
Car Sales Executive
Avis Car Sales
06.2007 - 01.2011
Call Center Sales Agent
Trimica
07.2004 - 01.2005
Call Center Agent
Book In
02.2004 - 06.2005
Debt Collector Agent
Bavin Attorneys
01.2004 - 06.2004
High School Diploma -
The ICHAF Training Institute
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