Gerald Micciche

Working with the public making sales behind sales counter.

Taking customer service calls that were sent to the president's team.

Setup and installed the Account Receivables department Kept track of all the inventory.

• Tracked funds, prepared deposits and reconciled accounts.
• Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
• Partnered with auditors to track errors and add contributions to maintain accuracy.
• Prepared working papers, reports and supporting documentation for audit findings.

Worked on the Help Desk for Dell

• Responded to customer inquiries and provided technical assistance over the phone.
• Researched and identified solutions to technical problems.
• Diagnosed and troubleshot hardware, software and network issues.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

• Maintained control of cycle counts, physical inventory and discrepancy research.
• Traced item history to determine reason for discrepancies between inventory and stock control records.
• Processed damaged goods and completed wasted inventory paperwork.
• Inventoried warehouse stock on monthly, quarterly and annual basis.
• Responsible for the Shipping and Receiving Departments
• Supervisor for the night crew of the wire harnessing Team
• Completely reconstructed of the warehouse and created perpetual inventory control
• In charge of hiring and terminating employees for the warehouse.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• A.R was monthly 4 to 5 million dollars to resolve and retain the customer base
• Constantly resolving billing issues by working on reconciliation statements
• Monthly would be in 1st place or 2nd place in which collections were in the millions
• Always there to help out with other team member to excel