Gerald Mills
Customer Service Manager
Norfolk,VA
Summary
Customer service representative with 5+ years of experience in customer service, backroom support, and customer care. Familiar with microsoft word, excel, and several other customer service software solutions. Very organized and meticulous with some customers and the problems they bring. Handled up to 200+ cars daily, with duties including helping customers sign up and retrieving one of our unlimited plans on our mobile app.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Autobell Car Wash Inc
Norfolk, VA
06.2020 - Current
- Monitored cash intake and daily deposits to the bank.
- Helped any customer that needed assistance, also helped with service checks (customers that found a issue on the car).
- Train future employees that were employed with autobell (including proper wipe down procedure, customer satisfaction, customer service skills.
Inbound Warehouse Associate
California Cartage Company
Suffolk, VA
03.2019 - 08.2021
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
Education
High School Diploma -
Lakeland High School
Suffolk, VA06.2019
Skills
- Project Management
- Customer service handler
- Team leader
Timeline
Assistant Manager
Autobell Car Wash Inc
06.2020 - Current
Inbound Warehouse Associate
California Cartage Company
03.2019 - 08.2021
High School Diploma -
Lakeland High School
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