Gerald Mole
Oak Hill ,FL
Summary
As a dynamic leader, I have demonstrated a strong track record at PayPal, particularly in crisis management and enhancing performance. My expertise in managing cross-functional teams and leading negotiations has significantly improved team agility and customer relations. With a skill set that includes data analysis and the ability to multitask effectively, I have consistently met objectives, emphasizing profitability and operational excellence.
Overview
5
5
years of professional experience
Work History
Disputes Manager
PayPal
03.2016 - 06.2018
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Driver
Liberty Creative Group
09.2013 - 02.2016
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Education
Associate of Science - Science
Florida Agricultural And Mechanical University
Tallahassee, FL05-2012
Skills
- Verbal and written communication
- Negotiation
- Sales management
- Cross-functional team management
- Crisis Management
- Operations Management
- Performance Management
- Data Analysis
- Multitasking
- Profit and Loss Management
- Reliability
Timeline
Disputes Manager
PayPal
03.2016 - 06.2018
Driver
Liberty Creative Group
09.2013 - 02.2016
Associate of Science - Science
Florida Agricultural And Mechanical University
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