GERALD MUNDY
LA Mesa,CA
Summary
Dedicated IT professional with over 10 years of experience providing Tier 2–3 support, system administration, and end-user assistance across Windows, Microsoft 365, and cloud environments. Strong background in troubleshooting hardware, networking, and application issues while maintaining excellent customer service and documentation standards. Experienced in implementing secure, reliable systems and automation workflows that enhance productivity and uptime. Passionate about user support, technology training, and process improvement.
Experienced with website management, content optimization, and technical troubleshooting. Utilizes analytic tools to improve site functionality and user engagement. Strong understanding of website security protocols and best practices.
Overview
13
13
years of professional experience
2
2
Certification
Work History
IT & Website Administrator / Data Analyst
American Factory Wheel
11.2017 - 10.2025
- Managed website content updates to ensure accuracy and relevance.
- Optimized site performance through regular monitoring and troubleshooting of technical issues.
- Implemented SEO best practices to enhance search engine visibility and traffic.
- Collaborated with marketing team to align website features with promotional campaigns.
- Resolved technical issues for end-users, ensuring minimal disruption to daily operations.
- Installed and configured software applications, enhancing user productivity and system performance.
- Analyzed common technical problems, implementing solutions to reduce recurring incidents.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
- Walked individuals through basic troubleshooting tasks.
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
- Provided on-call support for critical issues related to [Software].
- Improved user experience with proactive system maintenance and updates.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
- Offered assistance in implementing and developing training programs. S.O.P's.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Used ticketing systems to manage and process support actions and requests.
- Developed strong relationships with clients through excellent communication skills, earning respect as a trusted advisor on IT-related matters.
- Assisted with the implementation of new technology solutions, contributing to successful organizational growth.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Promoted positive work culture within the team by providing constructive feedback, fostering collaboration, and maintaining a solution-oriented mindset.
- Analyzed large datasets to identify trends and inform data-driven decisions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Automated routine data analysis tasks, freeing up time for more complex analysis.
- Set up network profiles, security permissions and file sharing systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Installed and configured network printers and other peripheral devices.
- Designed and evaluated WAN and LAN connectivity technologies.
IT Administrator / E-Commerce Systems Manager
San Diego Tire & Wheel
09.2012 - 10.2017
- Managed system updates and maintenance for network infrastructure to ensure optimal performance.
- Configured and deployed hardware and software solutions to support organizational needs.
- Provided technical support to staff, troubleshooting issues across various platforms.
- Developed and implemented security protocols to safeguard sensitive data and systems.
- Developed and maintained website architecture for optimal performance and user experience.
- Implemented SEO strategies to enhance site visibility and improve search rankings.
- Managed content updates and ensured alignment with brand guidelines across multiple platforms.
- Analyzed website traffic data to identify trends and inform digital marketing strategies.
- Collaborated with cross-functional teams to support e-commerce initiatives and user engagement improvements.
- Trained junior web team members on best practices for website management and maintenance.
- Managed multiple projects simultaneously, delivering high-quality results within tight deadlines.
- Configured and purchased domains for websites.
- Migrated existing websites onto new platforms without losing essential data or compromising site functionality.
- Ensured website security by implementing regular updates, backups, and monitoring for vulnerabilities.
- Designed mobile-responsive websites to improve user experience on various devices.
- Resolved technical issues promptly, minimizing downtime and maintaining a seamless user experience.
- Enhanced website performance by optimizing images, code, and overall site structure.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Oversaw back-end development using PHP to maintain website integrity.
- Monitored systems for intrusions or denial of service attacks and reported security breaches to appropriate personnel.
Education
No Degree - CompTIA A+ 2025 (Exam Code: 220-1201)
Comp TIA A+
Remote10-2025
No Degree - Cisco I.T. Essentials Hardware And Software
San Diego City College
San Diego, CA03-2013
Associate of Science - Business Administration
Perdue Global Formally Kapland EDU
Remote03-2008
Associate of Science - General Studies
Caffey College
Rancho Cucamonga, CA02-2007
GED -
Chino Adult School
Chino, CASkills
- IT troubleshooting
- Information security
- Problem-solving skills
- End user support
- IT risk management
- Network administration
- Device configuration
- Software updates
- Software development
- Mobile application development
- Advanced computer proficiency
- Hardware installations
- Document management
- Virtualization technologies
- Data collection
- Security oversight
- Security protocols
- LAN protocols
- Machine learning
- Business intelligence
- Web development
- Permissions management
- Hardware updates
- IT service management
- Software licenses and patches
- Hardware upgrades
- Technical support
- Software installation
- Customer service
- Issue troubleshooting
- Application support
- Network diagnostics
- System administration
- Technical troubleshooting
- Desktop support
- Network configuration
- LAN/WAN
- Remote support
- User support
- Hardware diagnostics
- Windows 10
- Microsoft outlook
- Product troubleshooting
- TCP/IP
- Software diagnosis
- Ticket management
- Application installations
- Access issue resolution
- Systems analysis
- User credential management
- Data recovery
- Videoconferencing
- Decision-making
- Technical issues analysis
- Microsoft office specialist (MOS) expert
- Information protection
- Staff education and training
- Task prioritization
- Company policy adherence
- Big data analytics
- VOIP Systems & Remote Access Tools
- Fortigate Firewall Installation and Setup
- Operations management
- Excellent interpersonal skills
- Customer support
- Responsive web design
- Javascript
- Keyword research
- Python
- Coding
- API integration
- Data security
- Website accessibility
- Domain management
- PhotoShop proficient
- Dreamweaver proficient
- Database administration
- Performance optimization
- CSS
- Google analytics
- HTML and CSS coding
- E-commerce integration
- Website security
- HTML
- Responsive design
- Social media management
- Amazon web services
- Website updating
- PHP
- Creative cloud
Accomplishments
One of my most meaningful accomplishments was leading the recovery from a company-wide ransomware attack that impacted more than 50 computers across two locations. By quickly isolating infected systems and restoring data from verified cloud backups, I was able to have all operations restored within 24 hours — with zero data loss. The experience reinforced the value of preparation, clear communication, and layered backup strategies.
Another key accomplishment was leading a full modernization of our company’s systems. When I joined, there was no formal inventory tracking, pricing system, or online presence. I developed a structured bin and location system, built a live-inventory e-commerce site for both B2B and B2C clients, and integrated it with our accounting software. The project completely transformed day-to-day operations and positioned the company for online growth and efficiency.
Outside of my professional work, I enjoy hands-on technical projects that challenge my problem-solving and design skills. One example was rebuilding a 1967 Volkswagen Beetle from the ground up. I installed a new 1914cc engine with a full-flow oil system, upgraded to disc brakes and drop spindles, created a custom paint and interior design, and built an 8-speaker sound system—all entirely self-performed without outside help. The project strengthened my patience, attention to detail, and ability to see complex builds through from concept to completion
Certification
- Comp TIA A+ 2025
- Cisco I.T. Essentials Hardware & Software 2013
Languages
Spanish
Limited Working
Timeline
IT & Website Administrator / Data Analyst
American Factory Wheel
11.2017 - 10.2025
IT Administrator / E-Commerce Systems Manager
San Diego Tire & Wheel
09.2012 - 10.2017
No Degree - CompTIA A+ 2025 (Exam Code: 220-1201)
Comp TIA A+
No Degree - Cisco I.T. Essentials Hardware And Software
San Diego City College
Associate of Science - Business Administration
Perdue Global Formally Kapland EDU
Associate of Science - General Studies
Caffey College
GED -
Chino Adult School