Gerald Natalicio

• Controlled resources and assets for department activities to comply with industry standards and government regulations while maintaining a professional demeanor when addressing unhappy or angry customers.
• Managed and motivated employees to be productive, engaged in work and accomplish multiple tasks within established timeframes.
• Informed clients of essential travel information, such as travel times, transportation connections, and visa requirements to facilitate on-time departure and quality service.
• Maintained professional, organized, and safe environment for employees and patrons.
• Oversaw ticketing, gate and ramp services.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Trained and guided team members to maintain high productivity and performance metrics.
• Mitigated business risks by working closely with staff members and assessing performance.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Assisted in recruiting, hiring and training of team members.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced operational risks while organizing data to forecast performance trends.

• Reviewed financial and operational reports on regular basis to make effective decisions.
• Improved company revenue by collaborating with marketing, sales and service departments.
• Boosted customer satisfaction ratings by resolving issues quickly and effectively.
• Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
• Utilized lean methodology to implement quality initiatives and reduce arrears.
• Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
• Recruited and hired top talent by selecting qualified individuals to maximize profitability.

• Maintained awareness and focus to identify potentially life-threatening objects or weapons.
• Conducted regular patrols of key areas to spot and control security concerns.
• Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Responded effectively to security incidents and provided guidance regarding security procedures.