Gerald Nesmith
New Bern,NC
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 15 years of history of success in the field.
Overview
14
14
years of professional experience
Work History
Branch Manager
Terminix
New Bern, NC
08.2012 - Current
- Managed Terminix branch operations, service schedules, and customer communications.
- Led pest control technicians through daily routes and service calls.
- Reviewed termite inspections, treatment plans, and account documentation.
- Trained new Terminix team members on safety and service standards.
- Monitored branch budgets, payroll, and operational expenses.
- Coordinated customer retention efforts and resolved service complaints.
- Enforced compliance with pest control regulations and company policies.
- Partnered with sales teams to support termite and pest service growth.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Developed strategies to increase customer satisfaction and loyalty.
- Implemented corrective actions for employees, promoting adherence to company policies. to encourage compliance with company policies and procedures.
- Established and built customer relationships through targeted outreach and initiatives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Assisted other branches during peak periods and special projects.
- Supported outside sales force in servicing and obtaining new business.
Education
Briton High
Williamsburg, VaSkills
- Branch operations
- Delivery fleet management
- Route scheduling
- Compliance auditing
- Regulatory compliance
- Sales management
- Sales planning
- Sales expertise
- Sales representative
- Upselling and cross selling
- Employee training
- Staff development
- Employee monitoring
- Interviewing and hiring
- Customer service
- Clear communication
- Conflict resolution
- Problem solving
- Decision making
- Attention to detail
- Dependable
- Strong team-builder
- Team player
- Strong interpersonal skills
- Excellent work ethic
- Cash handling
- Product training
Timeline
Branch Manager
Terminix
08.2012 - Current
Briton High