Summary
Overview
Work History
Education
Skills
Timeline
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GERALD OGANS

Tulsa,OK

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Dual Rate Shift Supervisor

Osage Casino
10.2023 - Current
  • Increased guest satisfaction by closely monitoring staff performance and providing timely feedback.
  • Conducted performance evaluations for all direct reports, providing constructive feedback that led to personal growth and development opportunities within the organization.
  • Identified training needs for new hires, designing customized onboarding programs that ensured rapid integration into the workforce.
  • Ensured smooth operations during high-volume periods with efficient delegation of tasks.

Food & Beverage Supervisor

Osage Casino
07.2023 - 10.2023
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
  • Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.

Company Owner

Lighthouse Burgers
11.2022 - 07.2023
  • A results-driven business owner specializing in operations management, and marketing strategy development to build this company.
  • Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
  • Manage the day to day operations, resolve any customer service issues and work to make this company profitable.
  • Maximized profits by negotiating favorable contracts with suppliers, securing competitive pricing on materials and services.

Retail Sales Associate

UPS Store
11.2019 - 02.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Answered questions about store policies and addressed customer concerns.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Store Manager

Journeys
10.2018 - 11.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

High School Diploma -

Sand Springs, Charles Page High School

Skills

  • Customer service focus
  • Decision-making capabilities
  • Operational Efficiency
  • Employee Training
  • Staff Scheduling
  • Decision-Making
  • Safety Compliance
  • Relationship Building

Timeline

Dual Rate Shift Supervisor

Osage Casino
10.2023 - Current

Food & Beverage Supervisor

Osage Casino
07.2023 - 10.2023

Company Owner

Lighthouse Burgers
11.2022 - 07.2023

Retail Sales Associate

UPS Store
11.2019 - 02.2021

Store Manager

Journeys
10.2018 - 11.2019

High School Diploma -

Sand Springs, Charles Page High School

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