Gerald Perez
Las Cruces,NM
Summary
Accomplished Patient Access Manager with a proven track record at Three Crosses Regional Hospital, specializing in patient data privacy and program development. Demonstrated expertise in inpatient/outpatient registration and upfront collections, enhancing patient service standards and staff proficiency. Skilled in mentoring and strategic planning, significantly improving data accuracy and operational efficiency.
Overview
21
21
years of professional experience
Work History
Patient Access Manager
Three Crosses Regional Hospital
05.2022 - Current
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees. Accountableable for the accuracy of all data collected in the admissions process
Clinic Office Manager
Las Cruces Physician Practices
12.2013 - 04.2024
- Hiring and help training new staff
- Evaluating staff performance
- Scheduling staff for their work
- Establishing office policies and procedures
- Working with vendors to get needed equipment for office
- Ensures staff at site are fully trained in billing processes and are up to date with changes identified by billing department
- Works cooperatively and respectfully with Providers of clinic this includes providing timely organizational information as well as seeking their input in clinic changes
Admissions Manager
Mountain View Regional Hospital
01.2004 - 11.2013
- Oversees all aspects of patient access services, including registration, insurance verification, scheduling, PBX, and customer service
- Assist in hiring decisions to maintain working staff and ensuring that policies and procedures of MountainView Regional Medical Center are being met
- Ensure that patient experience and service standards are met. Continuously gather, monitor and analyze departmental and program specific productivity and quality of service statistics
- Works with staff on up-front collections in order to lower bad debt
Education
No Degree - Computer Business Systems
Eastern Arizona College
Thatcher, AZNo Degree - Computer Science
New Mexico State University
Las Cruces, NMHigh School Diploma -
Deming High School
Deming, NM05.1992
Skills
- Upfront Collections
- Patient data privacy
- Team Management
- Effective problem solving
- Process Implementation
Languages
Spanish
Professional Working
Timeline
Patient Access Manager
Three Crosses Regional Hospital
05.2022 - Current
Clinic Office Manager
Las Cruces Physician Practices
12.2013 - 04.2024
Admissions Manager
Mountain View Regional Hospital
01.2004 - 11.2013
No Degree - Computer Business Systems
Eastern Arizona College
No Degree - Computer Science
New Mexico State University
High School Diploma -
Deming High School
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