Summary
Overview
Work History
Education
Skills
Timeline
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Gerald Randle

Gerald Randle

Houston,TX

Summary

Well-qualified healthcare professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

22
22
years of professional experience

Work History

Real Estate Agent

Mr. Real Estate Brokeage
09.2021 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.

Lead Case Management Assistant

Memorial Hermann Hospital
08.2006 - Current
  • Facilitated smooth transitions between care settings by arranging necessary transportation and communicating relevant information to receiving facilities.
  • Conducted regular follow-up calls with clients after discharge, ensuring they were well-supported in their recovery process.
  • Participated in quality improvement initiatives, identifying areas for potential growth and implementing changes to enhance overall case management services.
  • Ensured timely communication between healthcare providers, fostering collaborative care environment for patients.
  • Assisted in reducing hospital readmissions by effectively monitoring and following up on discharged patients'' progress.
  • Streamlined service delivery for patients by organizing and maintaining accurate case records and documentation(IMM,MOON,MOT,PASSR).
  • Developed strong relationships with patients and families, providing emotional support throughout their medical journey.
  • Supported interdisciplinary team meetings to create comprehensive case plans tailored to individual needs.
  • Attended and coordinated regularly scheduled case management and staff meetings.
  • Increased access to resources for clients by actively researching available community programs and services.
  • Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
  • Provided support to social service clients in navigating available resources.
  • Supported in transportation coordination with contracted ambulance and Ride share services.
  • Checked in/out on-site vendor and assisted with them obtaining correct patient info for transfer to SNF, LTACH, REHAB etc.

Head Unit Coordinator

Memorial Hermann Hospital
12.2002 - 08.2006
  • Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
  • Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
  • Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
  • Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
  • Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
  • Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
  • Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
  • Optimized resource allocation by tracking inventory levels, ordering supplies, and managing equipment maintenance schedules.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Education

Some College (No Degree) - Fire Prevention And Safety Technology

Houston Community College
Houston, TX

Skills

  • Strong organizational skills
  • Excellent teamwork
  • Highly Professional
  • Negotiation
  • Social Media Marketing
  • Client Needs Assessment
  • Lead Follow Up
  • Team Building

Timeline

Real Estate Agent

Mr. Real Estate Brokeage
09.2021 - Current

Lead Case Management Assistant

Memorial Hermann Hospital
08.2006 - Current

Head Unit Coordinator

Memorial Hermann Hospital
12.2002 - 08.2006

Some College (No Degree) - Fire Prevention And Safety Technology

Houston Community College

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Gerald Randle