Gerald Robben

The Hoxie store service department was the least efficient shop in all their locations. They said they had lost several customers in the last few years and wanted me to try and regain some customers and increase the efficiency.

When I started it was in the middle of the busy season and there was only enough work to keep 2 of the 6 mechanics busy. So they were very used to sitting around all day doing nothing.

As time progressed the available shop work increased. So I started to push the mechanics to get work done in order to make the farmer happy. A couple of the mechanics did not like to have to work more then 4 hours in a 9 hour day and they complained to the owners. I was told that a couple of mechanics were going to quit if management didn't fire me. So rather then lose 2 mechanics, BTI left me go because I was trying to get them to produce more labor and keep the farmer happy.

• Increased overall revenue by upselling additional services and products during routine maintenance visits
• Improved customer satisfaction by implementing streamlined service processes and staff training programs
• Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs
• Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback

Sale various types of new & used farm equipment to farmers in a 200 mile radius and from the internet. Order all new CLAAS combines, do all the registration for the new and used CLAAS equipment, and apply for all the discount programs for the dealership. Do the same for all the JCB equipment. Worked with farmers doing demos out in their fields.

Part time manager of the Hoxie location.

• Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates
• Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction
• Cultivated long-lasting partnerships by consistently exceeding expectations across various industries while maintaining a professional demeanor
• Increased sales revenue by identifying potential clients and conducting persuasive product presentations

Sale post frame buildings.

Sale post frame buildings. Using a computer program to design a building to a customers preferences. Pricing the building and working with various other contractors to finish the other aspects of a building. Figuring out the discounts and payment plans. Arrange and monitor a construction crew.

Did all the maintenance for a long term care facility. Maintained the various log books for the inspectors. Transported residents to their appointments throughout the day.

Loan Officer.

Did farm equipment loans, land loans, consumer loans, and home loans.

Went through and learned 3 different computer software programs during my employment. Set on the loan approval board for larger loans.

Safety and Security Officer.

Maintained the alarm systems, conducted safety classes, and recorded all the alarm activity to the board.

Worked with farmers to get land listings which included getting the legals, crop basis for all crops, government information and comparable land sales.

Listed residential listings which included researching legals, title ownership, utility bills and taking pictures.

Matching the right buyer up with the right property and creating a satified customer.

Started as a boy sweeping the floor for my fathers farm equipment/car business. Then was a mechanic for the automobile side and moved into being a mechanic for the farm equipment side. Then started selling new and used farm equipment and automobiles. Then assumed the position of automobile shop manager while still working in sales.