Gerald Robinson
Laurel,MD
Summary
Multi unit manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using data and KPI's to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Corporate Rental Manager
Crownstone Equipment
01.2024 - Current
- Formulates annual rental department operating budget.
- Supports Branch managers and directors to cover day to day rental operations.
- Hires, trains, coaches and evaluates personnel.
- Creates SOP for rental division including dispatch, receive, qualifying customers, etc.
- Direct liaison between customers and dept members to resolve disputes and account receivable issues.
- Sets min and max standards per location in the following (dirt machinery, attachments, aerial,).
- Assures best practice are followed in safely operating machinery on property.
- Tracks financial utilization of all assets.
- Manages Outside Rental reps. Sets territory boundaries and sales metrics.
District Manager
Store Space
07.2022 - Current
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Uses KPI's to train associates on better lease presentations and to track sale opportunities at the store level.
- Modeled best practices for sales and customer service, and guest experience.
- Supervised 11 locations in 3 states to enforce high-quality standards of operation.
Marketing Company President (district Manager)
Uhaul Moving And Storage
08.2009 - 06.2022
- Drove performance initiatives, facilitating 5% revenue increase.
- Improved performance management system and introduced 123 punch program to develop future leaders.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goal in all 3 phases of Uhaul.
- Modeled best practices for sales of storage, mobile storage, and trucks.
- Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.
Education
Bachelor of Arts - Business Administration
American InterContinental University
Schaumburg, IL03.2010
Skills
- Business Development
- Training and Development
- MS Office
- Sales proficiency
- Customer-focused
- Retail platforms
- Shipping, receiving and warehousing
- Team Building
Certification
- Certified propane dispenser , Uhaul - 2010
- Forklift Training - Uhaul 2015
Timeline
Corporate Rental Manager
Crownstone Equipment
01.2024 - Current
District Manager
Store Space
07.2022 - Current
Marketing Company President (district Manager)
Uhaul Moving And Storage
08.2009 - 06.2022
Bachelor of Arts - Business Administration
American InterContinental University
- Certified propane dispenser , Uhaul - 2010
- Forklift Training - Uhaul 2015
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