Gerald Robinson
Arizona City,AZ
Summary
Hard work and dedication with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing operations. Demonstrated proficiency in conflict resolution and relations, ensuring smooth and efficient property claims management.
Well-qualified Adjuster with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Detail-oriented and organized Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and staff to manage activities. Focused on achieving my goals and working closely with property owners, Insurance companies and attorneys and for various needs in both claims and litigation.
Seasoned in Litigation bringing proven skills in negotiating, preparing and finalizing settlement agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with property owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
40
40
years of professional experience
Work History
National Litigation and Property Manager
U-Haul / Republic Western Insurance
06.2000 - 04.2006
- Oversaw litigation processes, ensuring compliance with legal standards and organizational policies.
- Developed and implemented strategic plans to enhance case management efficiency.
- Mentored attorneys, fostering professional development and enhancing team performance.
- Analyzed case law and legal precedents to inform litigation strategies and decision-making.
- Managed discovery processes, utilizing advanced legal research tools for thorough documentation review.
- Prepared comprehensive reports on litigation status for executive leadership and stakeholders.
- Developed comprehensive case management plans, resulting in improved case outcomes and client satisfaction.
- Decreased litigation costs by implementing effective pre-litigation strategies and negotiating favorable settlements.
- Improved client relationships through proactive communication, providing regular updates on case progress and developments.
- Coordinated discovery efforts efficiently, ensuring timely production of relevant documents while minimizing disruption to ongoing operations.
- Enhanced team efficiency with streamlined processes, enabling more cases to be managed effectively.
- Mentored junior staff members, sharing expertise in litigation strategy and negotiation tactics for professional development.
- Negotiated settlements with opposing counsel.
- Explained available courses of action and possible repercussions of cases to our attorneys I had hired.
- Flew to trials in many states to advise and work with our attorneys on the handling of the cases we had on trial.
- Flew to and handled payments of property claims insured by Republic Western.
Office Manager and Legal Assistant
Hurst and Associates
04.1981 - 05.1987
- Managed daily office operations, ensuring smooth workflow and efficient communication among staff.
- Coordinated scheduling and meetings, optimizing time management for team members and executives.
- Implemented filing system improvements, enhancing document retrieval speed and accuracy.
- Assisted in budget tracking, maintaining expense reports to support financial decision-making.
- Developed office supply inventory management system, reducing costs through effective procurement strategies.
- Trained new employees on office procedures and software applications, fostering a collaborative environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Handled settlements of clients with insurance companies for the complete settlement of claims.
- Negotiated with insurance atty to complete settlement prior to litigation.
- Filed suits on behave of the clients when needed.
Self Employed Insurance Adjuster
Robinson Claims Service
05.1987 - 04.1999
- Evaluated insurance claims to determine validity and coverage in compliance with company policies.
- Conducted thorough investigations, gathering evidence and documentation to support claim decisions.
- Collaborated with clients and stakeholders to effectively communicate claim status and resolutions.
- Implemented efficient case management procedures, enhancing workflow and reducing processing time.
- Worked for multiple insurance companies and power companies.
- Analyzed policy language and claims data to ensure accurate assessments of damages and losses.
- Developed detailed reports summarizing findings, facilitating informed decision-making for claims approval.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Analyzed information gathered by investigations to report findings and recommendations.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Conducted site visits as necessary to gather crucial information related to property damage or loss assessments accurately.
- Maintained compliance with state regulations and industry standards throughout all aspects of the claims process.
- Collected and tracked evidence in support of legal processes.
- Maximized customer satisfaction by resolving complex claim issues promptly and professionally.
- Negotiated fair settlements with claimants by effectively communicating the basis for decisions and collaborating on agreeable terms.
- Saved company resources by identifying fraudulent claims through diligent examination of evidence.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Identified suspicious losses and contacted manager for investigative assistance.
- Followed up with insured individuals regarding premium and deductibles payments.
- Maintained claims data in Computer systems.
Muli Line Claims Adjuster Then Claims Manager
Underwriters Adjusting Company
08.1975 - 03.1981
- Evaluated and processed claims to ensure compliance with policies and regulations.
- Investigated complex claims using analytical tools to identify discrepancies and resolve disputes.
- Collaborated with legal teams to gather evidence and support claim resolutions effectively.
- Trained junior adjusters on best practices for claims assessment and documentation standards.
- Streamlined claims handling processes, improving efficiency in workflow management systems.
- Conducted regular audits of claims files to maintain accuracy and mitigate potential fraud risks.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Verified insurance claims and determined fair amount for settlement.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Researched claims and incident information to deliver solutions and resolve problems.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Maintained contact with claimants and attorneys to determine treatment status.
- Negotiated settlement agreements to resolve disputes.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Mentored junior staff on effective claims assessment techniques, fostering a culture of continuous improvement within the team.
Insurance Claims Adjuster
General Adjustment Bureau
10.1969 - 06.1975
- Evaluated and processed insurance claims, ensuring compliance with policy guidelines and legal regulations.
- Collaborated with clients to gather necessary documentation for claim assessments and determinations.
- Analyzed claim data to identify discrepancies and prevent potential fraud through detailed investigations.
- Developed training materials and conducted workshops to enhance team knowledge on claims processing procedures.
- Mentored junior adjusters, providing guidance on complex cases to improve overall team performance.
- Prepared comprehensive reports detailing claim findings, recommendations, and settlement proposals for management review.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Reduced claim processing time by efficiently investigating and evaluating insurance claims.
- Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately.
- Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.
- Conducted thorough site inspections to accurately assess property damage for accurate payouts.
- Coordinated prompt payments to clients after successful settlement negotiations were reached.
- Maintained compliance with state regulations and company policies while handling a high volume of insurance claims.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Police Officer and After 2 Years Chief of Police
City of Stanfield Oregon
11.1969 - 05.1972
- Enforced laws and regulations, ensuring community safety and compliance.
- Responded to emergency calls, providing timely assistance and support.
- Conducted thorough investigations, gathering evidence and interviewing witnesses.
- Collaborated with community organizations to enhance public safety awareness.
- Assisted other State, County and towns near by when needed.
- Implemented crime prevention strategies, fostering positive relationships with residents.
- Completed the Oregon state police academy 1966.
Military Police Sargent
United States Army
09.1966 - 10.1969
- Supported enforcement of laws and regulations in various environments.
- Assisted in maintaining order during events and activities.
- Observed and reported suspicious activities to ensure safety.
- Conducted routine patrols to deter criminal activity or violations.
- Patrol Supervisor for Fort hood Texas
- Fort hood stockade, employment NCO and flew prisoners from Fort Hood to Levenworth.
Education
No Degree -
Yakima Junior Collage
Yakima, WAAll Required Studies
Yakima High School
Yakima, WA11-1964
Skills
Completed the Oregon State police Academy in Portland Oregon to get certified as a police officer in Orgon
Timeline
National Litigation and Property Manager
U-Haul / Republic Western Insurance
06.2000 - 04.2006
Self Employed Insurance Adjuster
Robinson Claims Service
05.1987 - 04.1999
Office Manager and Legal Assistant
Hurst and Associates
04.1981 - 05.1987
Muli Line Claims Adjuster Then Claims Manager
Underwriters Adjusting Company
08.1975 - 03.1981
No Degree -
Yakima Junior Collage
All Required Studies
Yakima High School
Police Officer and After 2 Years Chief of Police
City of Stanfield Oregon
11.1969 - 05.1972
Insurance Claims Adjuster
General Adjustment Bureau
10.1969 - 06.1975
Military Police Sargent
United States Army
09.1966 - 10.1969
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