Gerald Santana
Bixby,OK
Summary
Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Truck Driver
South Eastern Freight Lines
11.2022 - Current
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Dropped and hooked trailers and changed configuration of equipment.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Dispatcher
XPO Logistics
09.2018 - 11.2022
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Scheduled deliveries and pickups according to customer needs.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Tracked and monitored vehicle performance and maintenance.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Maintained updated and detailed records of calls in physical and electronic database.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
Truck Driver
XPO Logistics
09.2016 - 11.2022
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
- Dropped and hooked trailers and changed configuration of equipment.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completed routine maintenance on truck to keep in working order.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected load security and checked for damages.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Education
Certificate - Transportation And Materials Moving
Road Master
Tulsa, OK05.2016
Pilots License - Avaiation
Spartan College of Aeronautics And Technology
Tulsa, OK09.2012
Skills
- Emergency Roadside Repairs
- Defensive Strategies
- Logistics Planning
- Trailer Maintenance
- Traffic Observations
- Resolving Shipping and Delivery Problems
- Trip Planning
- Tractor Trailer Driving
- Improving Operations
- Prioritizing Calls
- Navigation Equipment
- Communication Equipment Operation
- Materials Ordering
- Verifying Coverage
- Call Center Software
- Supply Chain Improvement
- Dispatching Field Personnel
- Schedule Coordination
- Creative Solutions
- Microsoft Office
- International Shipments
- Effective Communication
- Processing Orders
- Driver Support
- Equipment Location Identification
- Coordinate Services
- Digital Dispatch
- Driver Routing
- Adjusting Routes
- Problem Assessment
- Mobile Location-Based Services Software
- Route Planning and Adjustment
- Paperwork Submission
- Fleet Dispatching
- Assisting Dispatch
- Document Verification
- GPS and Route Planning
- Planning Abilities
- Vehicle Dispatch
- Team Work Scheduling
- Team Guidance and Direction
- Delivery Procedures
Certification
- Licensed Commercial Driver - 3 months
- Fill-in Dispatcher, Xpo Logistics - 2 months
Languages
Spanish
Native or Bilingual
Timeline
Truck Driver
South Eastern Freight Lines
11.2022 - Current
Dispatcher
XPO Logistics
09.2018 - 11.2022
Truck Driver
XPO Logistics
09.2016 - 11.2022
Pilots License - Avaiation
Spartan College of Aeronautics And Technology
Certificate - Transportation And Materials Moving
Road Master