Summary
Overview
Work History
Education
Skills
Timeline
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Gerald Shavers

Gerald Shavers

Diamond Bar,CA

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Desktop associate or helpdesk position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Technical Support Representative

Staples
Yorba Linda, CA
05.2022 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Resolved diverse range of technical issues across multiple systems and applications for customers.
  • Strong troubleshooting and problem-solving abilities
  • Excellent verbal and written communication skills
  • Ability to work both independently and as part of a team
  • Knowledge of common operating systems (Windows, macOS), productivity software, and basic networking concepts
  • Answer 5-10 Calls a day.

Security Guard

Allied Universal Security Services
06.2019 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.

Production Engineer

Pricematchprinting.com
Brea, CA
06.2014 - 07.2021
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Troubleshot equipment to reduce service calls and downtime.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Managed staff hiring, training and supervision.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Oversaw loading and unloading of packages in warehouse.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Security Officer

Elite Enforcement Security Solutions
06.2018 - 03.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Baker

Corner Bakery Cafe
09.2014 - 06.2016
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.

Office Assistant

Wayne Martin Optometry
06.2013 - 06.2014
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Education

No Degree - Business Administration

Santiago Canyon College
Orange, CA

Skills

  • System Performance Assessments
  • Configuring Devices
  • Computer System Maintenance
  • Hardware and Software Configuration
  • Collaborative Team Player
  • Resolve Technical Problems
  • Onsite Installations
  • Issue Troubleshooting
  • Hardware Upgrades
  • Windows 10
  • Appointment Scheduling
  • Data Connectivity
  • Contact Printing
  • Screen Printing
  • Printing Production
  • 3D Printing Software
  • Pad Printing

Timeline

Technical Support Representative

Staples
05.2022 - Current

Security Guard

Allied Universal Security Services
06.2019 - Current

Security Officer

Elite Enforcement Security Solutions
06.2018 - 03.2019

Baker

Corner Bakery Cafe
09.2014 - 06.2016

Production Engineer

Pricematchprinting.com
06.2014 - 07.2021

Office Assistant

Wayne Martin Optometry
06.2013 - 06.2014

No Degree - Business Administration

Santiago Canyon College

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Gerald Shavers