Gerald Sims
Sacramento,CA
Summary
Dynamic Customer Service Representative with proven expertise at the Social Security Administration, excelling in complaint resolution and team collaboration. Lead a unit of nine, enhancing service efficiency and ensuring accurate processing of critical forms. Skilled in problem-solving, I consistently delivered exceptional customer relations and support, driving positive outcomes for claimants.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Social Security Adminstration
09.2001 - 01.2025
- Responded to claimants requests for products, services, and Social Security information.
- Process a variety of forms such as direct deposit, change of address, Medicare as well as many others.
- Also I was the lead SR in my unit of nine other employees who may needed assistance with their interviews.
Education
High School Diploma -
Foothill Highl
Oakland, CASkills
- Complaint resolution
- Problem-solving
- Customer relations
- Team collaboration
- Problem resolution
Timeline
Customer Service Representative
Social Security Adminstration
09.2001 - 01.2025
High School Diploma -
Foothill Highl
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