Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gerald Snell

Layton

Summary

Dynamic Software Engineer with a proven track record at Utah Housing Corporation, where I developed 115 Domo connectors and designed RESTful APIs, enhancing user access. Skilled in Java and problem-solving, I consistently deliver innovative solutions that drive efficiency and improve user experiences.

Overview

15
15
years of professional experience
4
4
Certifications

Work History

Software Engineer 3

Utah Housing Corporation
09.2021 - Current
  • Leads AWS infrastructure setup, increasing website scalability and reliability.
  • Designs RESTful APIs for UHC site, enhancing user access to housing resources.
  • Developed 115 Domo connectors to enable real-time analytics and enhance business intelligence.
  • Enhanced Monthly Payment Calculator to improve user accuracy and overall experience.
  • Resolves 140+ Help Desk tickets, ensuring efficient internal support and issue resolution.

Software Programmer

Freelance
01.2011 - Current
  • Spearheaded design of mobile application for Airbnb management, streamlining operations and increasing client acquisition.
  • Designed HouzeofStorage.com, enhancing user engagement from 2020 to present.
  • Developed websites using Java, PHP, and more for diverse projects since 2011, enhancing online presence.
  • Built Valence Amazon FBA tool, sold to Veriship in 2019, improving client efficiency.
  • Created Nebo Services App, sold during development in 2020, showcasing innovation.
  • Managed Air BnB app since 2015, improving operational efficiency for users.
  • Analyzed software performance metrics to identify bottlenecks, implementing optimized algorithms that significantly improved system efficiency.

Tier-2 Technical Support Agent

H&R Block
01.2015 - 01.2016
  • Resolved over 100k technical issues via multiple channels, achieving a 90% first-day resolution rate.
  • Diagnosed software problems for tax professionals, maintaining an 18 ticket per day average.
  • Troubleshot proprietary software, resolving issues efficiently and enhancing user experience.
  • Implemented streamlined ticketing system, improving response times and boosting user satisfaction.
  • Investigated recurring software issues, providing insights that informed product updates and decreased future support requests.

Education

MBA - IT Management

Western Governors University
01-2025

Bachelor of Science - Information Systems

American Intercontinental University
01-2017

Associates in Business Administration -

American Intercontinental University
01-2010

Skills

  • Java
  • C#
  • JavaScript
  • PHP
  • C
  • Spring
  • Laravel
  • NET
  • REST APIs
  • AWS
  • SQL
  • PostgreSQL
  • MS SQL Server
  • MongoDB
  • Git
  • OOP
  • SDLC
  • HTML

Certification

Full-Stack Web Development with React

Timeline

Software Engineer 3

Utah Housing Corporation
09.2021 - Current

Tier-2 Technical Support Agent

H&R Block
01.2015 - 01.2016

Software Programmer

Freelance
01.2011 - Current

MBA - IT Management

Western Governors University

Bachelor of Science - Information Systems

American Intercontinental University

Associates in Business Administration -

American Intercontinental University
Gerald Snell