Gerald Snell
Layton
Summary
Dynamic Software Engineer with a proven track record at Utah Housing Corporation, where I developed 115 Domo connectors and designed RESTful APIs, enhancing user access. Skilled in Java and problem-solving, I consistently deliver innovative solutions that drive efficiency and improve user experiences.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
Software Engineer 3
Utah Housing Corporation
09.2021 - Current
- Leads AWS infrastructure setup, increasing website scalability and reliability.
- Designs RESTful APIs for UHC site, enhancing user access to housing resources.
- Developed 115 Domo connectors to enable real-time analytics and enhance business intelligence.
- Enhanced Monthly Payment Calculator to improve user accuracy and overall experience.
- Resolves 140+ Help Desk tickets, ensuring efficient internal support and issue resolution.
Software Programmer
Freelance
01.2011 - Current
- Spearheaded design of mobile application for Airbnb management, streamlining operations and increasing client acquisition.
- Designed HouzeofStorage.com, enhancing user engagement from 2020 to present.
- Developed websites using Java, PHP, and more for diverse projects since 2011, enhancing online presence.
- Built Valence Amazon FBA tool, sold to Veriship in 2019, improving client efficiency.
- Created Nebo Services App, sold during development in 2020, showcasing innovation.
- Managed Air BnB app since 2015, improving operational efficiency for users.
- Analyzed software performance metrics to identify bottlenecks, implementing optimized algorithms that significantly improved system efficiency.
Tier-2 Technical Support Agent
H&R Block
01.2015 - 01.2016
- Resolved over 100k technical issues via multiple channels, achieving a 90% first-day resolution rate.
- Diagnosed software problems for tax professionals, maintaining an 18 ticket per day average.
- Troubleshot proprietary software, resolving issues efficiently and enhancing user experience.
- Implemented streamlined ticketing system, improving response times and boosting user satisfaction.
- Investigated recurring software issues, providing insights that informed product updates and decreased future support requests.
Education
MBA - IT Management
Western Governors University
01-2025
Bachelor of Science - Information Systems
American Intercontinental University
01-2017
Associates in Business Administration -
American Intercontinental University
01-2010
Skills
- Java
- C#
- JavaScript
- PHP
- C
- Spring
- Laravel
- NET
- REST APIs
- AWS
- SQL
- PostgreSQL
- MS SQL Server
- MongoDB
- Git
- OOP
- SDLC
- HTML
Certification
Full-Stack Web Development with React
Timeline
Software Engineer 3
Utah Housing Corporation
09.2021 - Current
Tier-2 Technical Support Agent
H&R Block
01.2015 - 01.2016
Software Programmer
Freelance
01.2011 - Current
MBA - IT Management
Western Governors University
Bachelor of Science - Information Systems
American Intercontinental University
Associates in Business Administration -
American Intercontinental University