Gerald Staples

Cumberland,MD.

Summary

Lead Installer position allowing for parlay of demonstrated organization, customer service, communication and project management skills proven by years of successful, profitable employment with various telecom contracting and major utility companies. PROFILE Motivated, personable business professional with multiple years and a successful track record of profitable small business contracting. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent time lines and deadlines. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Skills Summary Project Management Report Preparation Written Correspondence General Office Skills Customer Service Scheduling Professional Presentations. Dependable IT Support Specialist bringing top-notch customer relations, planning and mechanical repair skills gained during 28 years in business. Competent in independently organizing installation and repair plans. Expert in servicing Telecommunications systems.

Overview

years of professional experience

Work History

REPORTS/INSTALLATION

Installs, maintains, repairs and operates infrastructure within network, such as but not limited to:
Local Area Network equipment
Wide Area Networking equipment & circuits
Telephone systems; PBX, hybrid key systems and non-KSU systems
Voice processing and Computerized telephone technology
Microwave radio equipment
VHF/UHF radio equipment, Mobile Cellular Phones, and paging infrastructure
Video teleconferencing equipment
Fiber Optic cable systems
UPS systems/AC and DC systems
Other company electronic equipment as needed and/or when requested
Functions as PBX and phone mail administrator
Works closely with telephone company and other company personnel to install and repair telephone circuits
Works with coordinator for telecommunications capital projects
Assures that company microwave and radio system operates within guidelines set forth by Federal Communications Commission
Providing first level client PC support
Provides electronic technical support for company engineering and other departments
Assists in operation and repair of company SCADA and electronic measurement systems
Work with Central Network personnel configuring routers, hubs, and channel banks
Building infrastructure cabling systems, both fiber and metallic mediums
Understand OSI seven Layer model
Understand various network protocols
Possess basic computer skills and familiar with Microsoft Professional Office Suite products
Understands and complies with all OSHA and company safety regulations
Author professional correspondence to customers and vendors
Design and deliver series of classes for contracting companies and installers, providing counseling and educating employees on proper DC power installation techniques to avoid injury
Conduct small-group sessions on telecom/installation techniques
Communicate telecom concepts to contractors using layman’s terms to facilitate understanding
Equipment installed Alpha, NetSure, G.E
Power Plants
Alpha BDFB’s, BDCBB’s
Run, clean, test and terminate fiber optic cable both MM and SM
Run, test and terminate CAT-5 and Coax cable according to CRL
Install Aux Bar and Ladder Racks Support Poles Threaded Rods
Installing and Grounding MGB
And AGB
Ground Bars, Aisle Grounds, Cabinet Grounds
Installing and Leveling Equipment Cabinets and Racks
Installing and Tuning SFP’s and SFP+ fiber optic modules for Cisco Line Cards
Installing and Power Turn-up of Cisco CR-1000 switches
Install New Cisco 7609 and migrate all traffic and customers from old Cisco 7600 to New switch
Install Juniper MX960 and power-up
Installation of Cisco Line cards.
Led projects and analyzed data to identify opportunities for improvement

Network Field Technician

TC Energy / Columbia Pipeline Group

, MD

02.2016 - 11.2021

Investigated and corrected problems with printers, copiers and other peripheral devices.
Monitored network hardware operations to evaluate proper configuration.
Performed network security design and integration duties.
Evaluated WAN and LAN connectivity technologies.
Provided faculty and staff with security software and network configuration support.
Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Diagnosed and executed resolution for network and server issues.
Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
Utilized source code control for tracking configurations and changes.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Worked flexible hours; night, weekend, and holiday shifts.
Participated in team-building activities to enhance working relationships.
Used coordination and planning skills to achieve results according to schedule.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Created plans and communicated deadlines to ensure projects were completed on time.
Adhered to social distancing protocols and wore mask or face shield.
Supervised work of contracted employees to keep on task for timely completion.
Led projects and analyzed data to identify opportunities for improvement.
Saved $25,00.00 by implementing cost-saving initiatives that addressed long-standing problems
Diagnosed and executed resolution for network and server issues
Investigated and corrected problems with printers, copiers and other peripheral devices
Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
Utilized source code control for tracking configurations and changes
Set up hardware and software in optimal configurations to meet network performance requirements
Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels
Successfully maintain clean, valid driver's license and access to reliable transportation
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Maintained excellent attendance record, consistently arriving to work on time
Improved operations through consistent hard work and dedication
Proved successful working within tight deadlines and fast-paced atmosphere
Identified issues, analyzed information and provided solutions to problems

Lead, Installer

VELOCITY TELECOM

Sterling, VA.

01.2013 - 01.2016

Tracked receipts, employee hours and inventory movements
Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities
Laid out materials and system components to prepare for installation
Utilized knowledge of carpentry and general construction to complete attractive finish work
Maintained relationships with customers to better understand needs and uphold standards of service
Operated material moving equipment to move heavy loads and maintain production levels
Reviewed component quality to assess conformance with tolerances and remove unacceptable products
Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues
Operated tools, equipment and machinery according to safety standards
Took on additional job duties during unexpected backlog, resulting in meeting project target date
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
Instructed junior team members on protocols and procedures of each station to maximize contributions
Operated production machinery safely to reduce workplace accidents
Worked different stations to provide optimal coverage and meet production goals
Adapted plans and adjusted equipment to maintain high standards of functionality and safety
Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues
Inspected installations to check for functionality and maintain customer satisfaction
Coached team members in techniques necessary to complete job tasks
Installed complete systems at new residential and business construction sites
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
Demonstrated knowledge of local building codes and requirements on each project
Documented counts and sorted finished work to promote easy access for shipping or additional processing
Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels
Established open and professional relationships with team members to achieve quick resolutions for various issues

Education

Continued and ongoing Learning Management System (LMS) training through Columbia Pipeline Group Cert Prep: Cisco Certified Entry Networking Technician (100-105) Cisco Certifications: First Steps Cisco INCD2 Cert. Prep: Infrastructure Maintenance TC Certificate of Completion: Avoiding Bribery and Corruption in the GBE Smith System Driver Improvement: Drive Different Defensive Driving Course - Cisco CCNA

TC Energy

Cumberland, MD

Forestry Degree - Forestry

ALLEGANY COLLEGE oF MARYLAND

Cumberland, MD

1990

Skills

Equipment Calibration
Customer Service
Project Management
OSHA Compliance
Emergency Repairs
Preventative Maintenance
Safety Procedures
Team Player

Troubleshooting and Diagnostics
Leak Checks
Equipment Servicing
Employee Training
Device Testing
Work Crew Monitoring
Quality Control

Accomplishments

SCADA (V-sat) Maintenance
Install Cisco 2911 Routers
Erald Staples
Sumé, Page Two
ROFESSIONAL EXPERIENCE, CONTINUED
ETAIL MASTERY & ORGANIZATION
Manage all aspects of day-to-day operations as multisite lead installer of Velocity Telecom:
Facility installation/maintenance
Project scheduling for installs averaging over 1,000,000.00$
Supervision of a total of two to eight installers at multiple sites
Compliance with all telecom standards
Installation of DC Power Plants and Battery Stacks from multiple vendors for major cable companies
NetSure, GE, ALPHA, Cisco Switches and Routers, Juniper and many others upon request.

Fishing, Reading

I like trout fishing in the spring and fall months, I like reading history books in the winter months and spending time with my great grandson who also loves to fish. I like camping with my family in the summer time. I am a 30 year member of The Cresaptown Eagles Social Club and I attend church with my family on Sunday's.

Timeline