Gerald Stephen
HIM Supervisor
Saint Paul,MN
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
HIM Supervisor
Minnesota Community Care
Saint Paul , MN
2020.02 - Current
- Supervise HIM departmental staff, including assisting with hiring processes, providing training and development support for staff, conducting performance reviews, and approving timecards.
- Oversees daily workflow and monitoring all operational aspects of Indexing, release of information, chart maintenance, HIM correspondence, document imaging, patient portal support, Rx refill portal.
- Regularly conduct department meetings to provide departmental and organizational, policies, and procedures.
- Completes Biweekly schedules.
- Evaluates work volumes and backlogs to schedule and modify daily work processes to ensure efficient and accurate task completion.
- Leave time scheduling to maintain adequate staff level.
- Supervise off-site health information management processing and copy service.
- Coordinate health plan/external health information audits.
- Ensure HIPAA compliance.
- Assist with privacy issues, acting on all complaints concerning the organization’s privacy policies and procedures.
- Attend various scheduled meetings as requested by leadership.
- Create department Dashboard.
- Achievement:.
- Reviewed our processes and workflow to provide support for the care team; HIM is now turning around internal records requests from care teams within 24 hours.
- Reactivate MCC account with MDH to retrieve newborn screening records; OB teams now have real-time access to newborn screening records.
- Improved efficiencies in staff scheduling and general HIM processes, saving MCC 2 FTE ($70,000).
- Successfully launched our new Indexing Software to automate indexing and continuously manage the system for improve efficiency.
- Successfully launched a Knowledge Improvement Program; Lunch and learn and improved HIM Team dynamic.
- Uplifted staff by providing constructive feedback to my team, recognized staff work anniversary, reward staff innovation and creativity.
- Merge ROI authorization form to include ROI part 2, deploy online ROI request form on MCC website, Improved ROI Turnaround Time to an average of 2 working days once received by the team.
- Reintroduced chart merging process as part of HIM task, to help clean up our master’s Patient Index and we have merged 934 charts so far.
- Modify and improved deceased patients chart deactivation process.
- Reviewed and implement a new Mental Health ROI approval process in the EMR.
- Developed competency documents and review HIM Procedure and policies.
Health Information Technician
Minnesota Community Care
Saint Paul , MN
2019.08 - 2020.01
- Manage Release of Information, fulfilling request for release of information from internal and external patient according to established standard of quality and privacy.
- Maintained a log for processed release of information request for account disclosure purposes.
- Managed documents obtain via interoffice mail and mail; Review the documents for provider’s signature and dates.
- Prep the documents scan document and index document into EMR.
- Managed incoming fax by routing document appropriately to index folder, department folder or print for provider review.
- Managed incoming telephone enquiring, answering questions about medical records, release of information and route calls to the appropriate department.
Release of Information Specialist
Harris County Public Health
Houston , TX
2018.09 - 2019.07
- Fulfilled release of information requests, according to established standards of quality and privacy.
- Created and maintained ROI log and copying/scanning Authorization into EPIC Assisted walk-in and telephone inquiries Purged medical records as needed.
HR-Customer Service Officer
First City Group Limited
Lagos, Nigeria
2012.01 - 2016.12
- Handled customer inquiries, complaints/service requests and ensured that all requests are logged and effectively resolved within the stated SLA (service level agreement) for all units in HR.
- Prepared and consolidate reports relating to staff Issues /feedback and service delivered and provided recommendations on suggested improvements, which may involve policy/process reviews.
- Managed a high-volume workload within a deadline-driven environment.
- Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Helped HR department attain the highest Internal Net Promoter Scores ratings (an internal Bank wide survey) as the most responsive department in the bank in 2013, 2014, 2015 respectively.
- Co-developed a comprehensive FAQ, to answer questions that bother on HR processes and procedure.
Education
Master of Science - Health Informatics
Logan University
Chesterfield, MO 2021.08 - Current
Associate of Applied Science - Health Information Technology
San Jacinto College District
Pasadena, TX 2017.01 - 2019.05
Bachelor of Science - Industrial Relations & Personnel Management
Lagos State University
Lagos,Nigeria 2007.07 - 2012.11
Skills
Operations management
undefinedAccomplishments
- Reviewed and implement a new Mental Health ROI approval process in the EMR.
- Developed competency documents and review HIM Procedure and policies
- Collaborated with team of 5 in the development of newborn registration process.
- Achieved document automation by introducing and implementing InDxLogic software for indexing.
- Supervised team of 7 staff members.
- Streamlined HIM workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of HIM processes.
- Developed and instituted employee training initiative that improved Team knowledge and dynamic within 6months.
- Implemented new, interactive employee scheduling system to assign and monitor task completion.
- Advanced from HIM Technician to HIM Supervisor within 6 months for solving problems in unique and innovative ways.
- Reduced paper waste by creating a new ROI authorization form to include ROI part 2, deploy online ROI request form on MCC website resulting in $6000 savings per year.
- Uplifted staff by providing constructive feedback to my team, recognized staff work anniversary, reward staff innovation and creativity.
- Achieved Real time access to MDH newborn screening results by creating an account for the organization.
- Improved turn around time by introducing and implementing record quest software to manage forms and ROI processes.
Certification
RHIT-Registered Health Information Technician
Timeline
Master of Science - Health Informatics
Logan University
2021.08 - Current
HIM Supervisor
Minnesota Community Care
2020.02 - Current
Health Information Technician
Minnesota Community Care
2019.08 - 2020.01
RHIT-Registered Health Information Technician
2019-04
Release of Information Specialist
Harris County Public Health
2018.09 - 2019.07
Associate of Applied Science - Health Information Technology
San Jacinto College District
2017.01 - 2019.05
HR-Customer Service Officer
First City Group Limited
2012.01 - 2016.12
Bachelor of Science - Industrial Relations & Personnel Management
Lagos State University
2007.07 - 2012.11
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