GERALD TEWIAH
Bronx,NY
Summary
Experienced store management professional, with strong leadership and relationship-building skills. Meticulous, excellent at juggling multiple tasks and working under pressure. Studied healthcare administration
Overview
25
25
years of professional experience
Work History
Child Protective Specialist
Administration of Children’s Services
01.2018 - Current
- Review and incorporate family history to support discussions around safety and risk planning with team
- Assess validity of allegations; determine and implement an appropriate plan of action, which may include the removal of child(ren) from the home
- Monitors progress of the safety/service plan
- Ensure all pertinent parties (i.e., PD/FSU, OSI) to action meetings/clarification calls are notified and participate for continuity and consensus around the safety plan/service planning to address risk
- Utilize various in-house supports and databases to support/justify the program’s rationale for action(s) and/or decision(s) made with respect to the plan for a family
- Enter and maintain computerized records including ASAP tool, email correspondence, case management tracking, and any other program related materials
- Conduct case conferences with staff by reviewing pertinent case records and reports, clarifying, and requesting information and data, in order to ensure appropriate agency mandated services, referrals/ treatment plans are being provided
- Monitor programmatic operations of borough/ program, by observing performance, meeting with staff, making field visits, reviewing performance reports, reviewing available records in order to ensure compliance of staff/ program with stated objectives, policy, city, state and federal mandates
- Develop and construct evaluation instruments and tools by analyzing program objectives, researching alternative evaluation formats, pre-testing designs where possible in order to measure the performance of DCP operations
- Draft reports in narrative form, using standard forms or formats, by reviewing, summarizing and explaining data, in order to record, analyze work activities, review findings and recommendations made by oversight bodies
- Participate in the drafting of policy and procedures manuals, memoranda and other instructional guides by using information gathered from governmental regulations, management policy decisions, background research, following agency format, in order to standardize work activity in compliance with laws, regulations and policies
- Intervene in difficult or non-routine cases by reassessing the situation, making special referrals, conferring with other agencies, providing special direction and consultation, following up on results, in order to facilitate resolution of special
- May make field visits for the purposes of investigation or consultation, including reviewing files, conference with staff, participate in meeting, provide one on one coaching and any other quality assurance measures requiring field work
- Represent the unit/division in training sessions, meetings by asking relevant questions, taking notes, in order to learn new or revised agency procedures, regulations and other matters
- Support other programs on special projects/request, as assigned by the Manager
Store Manager
Rite Aid of New York
01.2010 - 01.2018
- Efficiently plan budgets, authorize payments, and ensure accurate billing of vendor receipts and merchandise returns
- Planned and prepared work schedules and kept records of employees work and timecards
- Analyze store reports and survey the competition to assist in exceeding store financial goals
- Ensure compliance with applicable labor laws, legal requirements, company policy, and the collective bargaining agreement
- Hire, train, and evaluate personnel in sales; promote workers when appropriate
- Strong team building ability: effectively able to motivate, engage and encourage team participation
- Directed and supervised employees engaged in sales, inventory and reconciling cash receipts
- Creating job descriptions, reviewing resumes, identifying qualified applicants, scheduling interviews, finding appropriate job placements, and retaining valuable employees
Store Manager
Payless Shoes Source
01.2002 - 01.2007
Data Collection
John Young & Associates (Management Consultants)
01.2000 - 01.2002
Education
MPA -
Keller Graduate School of Management
08.2020
Child Welfare Specialist Supervisor ll Certificate -
01.2019
MSW -
Walden University
01.2017
MBA -
Keller Graduate School of Management
01.2016
BA -
DeVry College of New York
01.2015
Skills
- Microsoft Office
- Team building
- Presentation skills
- Written communication
- Problem Solving
- Interpersonal skills
- Communications skills
- Recruitment
- Hiring Experience
Awards
- Dean List Award Recipient
- 2012
- 2013
- 2014
- Passed Civil Service Exams, On Eligible List Social Service Sup 11
- Mentor, 2023 to Present
Areasofexpertise
Efficiently plan budgets, authorize payments, and ensure accurate billing of vendor receipts and merchandise returns., Planned and prepared work schedules and kept records of employees work and timecards., Analyze store reports and survey the competition to assist in exceeding store financial goals., Ensure compliance with applicable labor laws, legal requirements, company policy, and the collective bargaining agreement., Hire, train, and evaluate personnel in sales; promote workers when appropriate., Strong team building ability: effectively able to motivate, engage and encourage team participation., Directed and supervised employees engaged in sales, inventory and reconciling cash receipts., Creating job descriptions, reviewing resumes, identifying qualified applicants, scheduling interviews, finding appropriate job placements, and retaining valuable employees., Data collection and feasibility studies., Review and incorporate family history to support discussions around safety and risk planning with team., Assess validity of allegations; determine and implement an appropriate plan of action, which may include the removal of child(ren) from the home., Monitors progress of the safety/service plan., Ensure all pertinent parties (i.e., PD/FSU, OSI) to action meetings/clarification calls are notified and participate for continuity and consensus around the safety plan/service planning to address risk., Utilize various in-house supports and databases to support/justify the program’s rationale for action(s) and/or decision(s) made with respect to the plan for a family., Enter and maintain computerized records including ASAP tool, email correspondence, case management tracking, and any other program related materials., Conduct case conferences with staff by reviewing pertinent case records and reports, clarifying, and requesting information and data, in order to ensure appropriate agency mandated services, referrals/ treatment plans are being provided., Monitor programmatic operations of borough/ program, by observing performance, meeting with staff, making field visits, reviewing performance reports, reviewing available records in order to ensure compliance of staff/ program with stated objectives, policy, city, state and federal mandates., Develop and construct evaluation instruments and tools by analyzing program objectives, researching alternative evaluation formats, pre-testing designs where possible in order to measure the performance of DCP operations., Draft reports in narrative form, using standard forms or formats, by reviewing, summarizing and explaining data, in order to record, analyze work activities, review findings and recommendations made by oversight bodies., Participate in the drafting of policy and procedures manuals, memoranda and other instructional guides by using information gathered from governmental regulations, management policy decisions, background research, following agency format, in order to standardize work activity in compliance with laws, regulations and policies., Intervene in difficult or non-routine cases by reassessing the situation, making special referrals, conferring with other agencies, providing special direction and consultation, following up on results, in order to facilitate resolution of special., May make field visits for the purposes of investigation or consultation, including reviewing files, conference with staff, participate in meeting, provide one on one coaching and any other quality assurance measures requiring field work., Represent the unit/division in training sessions, meetings by asking relevant questions, taking notes, in order to learn new or revised agency procedures, regulations and other matters., Support other programs on special projects/request, as assigned by the Manager.
Accomplishments
- Supervised team of [12] staff members.
- Resolved product issue through consumer testing.
- Achieved [yearly profits] through effectively helping with [management].
Child Advocacy Award
Successful Advocacy for Families
Timeline
Child Protective Specialist
Administration of Children’s Services
01.2018 - Current
Store Manager
Rite Aid of New York
01.2010 - 01.2018
Store Manager
Payless Shoes Source
01.2002 - 01.2007
Data Collection
John Young & Associates (Management Consultants)
01.2000 - 01.2002
Child Welfare Specialist Supervisor ll Certificate -
MSW -
Walden University
MBA -
Keller Graduate School of Management
BA -
DeVry College of New York
MPA -
Keller Graduate School of Management
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