Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerald Thigpen

Greensboro,NC

Summary

Highly skilled professional with experience in operations, team collaboration, regulatory compliance, and strategic planning. Results-oriented, decisive leader with proven success in implementing effective process improvements. Competent manager of business alliances, partnerships, public relations, and high-performing teams to drive measurable results. Pragmatic and focused in dynamic and fluid environments.

Overview

15
15
years of professional experience

Work History

Warehouse Lead Supervisor,

UPS
09.2023 - Current
  • Maintained top performance standards while working in hot warehouse environment.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Supervised warehouse operations by managing employees during shifts.
  • Followed verbal and written instructions to properly move and ship products.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Trained employees on equipment operation and safety protocols.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Managed warehouse operations and verified proper shipment procedures.

Operations Manager

First Stop Medical Solution
08.2020 - Current
  • Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
  • Managed the daily operations of multiple departments to maximize efficiency.
  • Implemented cost-saving initiatives to reduce overhead costs.
  • Developed talented team, participating in hiring, coaching, and performance management processes.
  • Implemented process improvement strategies to reduce costs and improve efficiency.
  • Created and enforced policies and procedures to support compliance.
  • Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.

Lead Transit Support Specialist

Moses Cone Hospital
08.2019 - Current
  • Transported patients to and from medical appointments and procedures safely and efficiently.
  • Assisted patients with moving out of beds, wheelchairs, and stretchers.
  • Talked to patients throughout transport time to comfort and help ease anxiety.
  • Utilized excellent customer service skills while interacting with patients, family members, and healthcare staff.
  • Accurately completed paperwork related to patient transport services in a timely manner.
  • Maintained knowledge of hospital policies and procedures related to patient transport services.
  • Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Followed all company policies and procedures to deliver quality work.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.

Receiving Gate Clerk Supervisor

Proctor and Gamble
09.2010 - 01.2023
  • Maintained an organized filing system for easy retrieval of records when needed.
  • Possessed excellent customer service skills and communication abilities.
  • Trained new staff members on proper gate clerk duties such as scanning identification cards, issuing visitor badges.
  • Conducted daily audits of gate operations to ensure compliance with safety regulations and procedures.
  • Managed multiple tasks simultaneously while maintaining high standards of work quality.
  • Utilized computer software programs such as Microsoft Office Suite to enter data into database systems accurately.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Education

Bachelor of Science (B.S.) - General Psychology

Mercy College
Dobbs Ferry, NY
06.1999

Skills

  • Systems Implementations
  • Process Improvement Strategies
  • Staff Management
  • Project Development
  • Policy and Procedure Implementation
  • Business Administration
  • Customer Relationship Management
  • Social Media Marketing
  • Business Planning
  • Warehouse functions
  • Customer service
  • Process improvement
  • Quality control

Timeline

Warehouse Lead Supervisor,

UPS
09.2023 - Current

Operations Manager

First Stop Medical Solution
08.2020 - Current

Lead Transit Support Specialist

Moses Cone Hospital
08.2019 - Current

Receiving Gate Clerk Supervisor

Proctor and Gamble
09.2010 - 01.2023

Bachelor of Science (B.S.) - General Psychology

Mercy College

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