Summary
Work History
Education
Skills
Timeline
Generic

Gerald Thompson

West Palm Beach,FL

Summary

Dedicated professional with proven expertise in customer service and teamwork, honed at Publix and Longhorn Steakhouse. Excelled in enhancing customer satisfaction through efficient bagging, seating management, and strong communication skills. Achieved a significant improvement in service quality by implementing effective strategies, showcasing a strong work ethic and exceptional guest assistance capabilities.

Work History

Bagger

Publix
  • Assisted with maintaining clean and organized store appearance.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Assisted in maintaining a clean store environment for a pleasant shopping experience.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Greeted guests entering and exiting store to foster customer satisfaction.
  • Bagged customer purchases while paying mind to industry best practices.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Returned unwanted merchandise and retrieved specially requested products.
  • Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
  • Assisted customers by escorting and placing grocery bags in vehicles.
  • Supported cashier duties, expediting transactions and minimizing wait times for customers.

Host

Longhorn Steakhouse
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.

Education

General Studies

Prince George's Community College
Upper Marlboro, MD

Skills

  • Bagging and packaging
  • Clear communication
  • Strong work ethic
  • Team contribution
  • Customer Service-oriented
  • Customer communication
  • Customer service
  • Store cleaning
  • Guest assistance
  • Product knowledge
  • Guest service
  • Teamwork and collaboration
  • Cleanliness
  • Maintaining supplies
  • Workspace organization

Timeline

Bagger

Publix

Host

Longhorn Steakhouse

General Studies

Prince George's Community College

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