Summary
Overview
Work History
Education
Skills
Timeline
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GERALD TJOMAS

DEERFIELD BEACH,FL

Summary

Proven track record in enhancing customer satisfaction and streamlining inventory processes at Publix Warehouse. Adept at heavy lifting and maintaining organized stock levels, coupled with a friendly and personable approach to building customer relationships. Demonstrated ability to adapt and thrive in fast-paced environments, significantly contributing to team efficiency and store performance. Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Hardworking [Job Title] with experience in delivering accurate inventory management in assorted environments. Facilitates productivity and prevents shortages through efficient receiving, processing and distribution of merchandise. Skilled in strategic inventory organization and tagging. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to [Number] pounds.

Overview

10
10
years of professional experience

Work History

STOCKER

PUBLIX WAREHOUSE
07.2020 - 07.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.

Sales Associate

JT Automotive
03.2014 - 11.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

High School Diploma -

DEERFIELD BEACH HIGH SCHOOL
Deerfield Beach, FL
05.1997

Skills

  • Willing to Learn
  • Positive Attitude
  • Shelf Stocking
  • Customer Service
  • Friendly and Personable
  • Heavy Lifting
  • Loading and unloading
  • Customer Assistance
  • Customer Relationships
  • Punctual and Reliable
  • Merchandise Stocking
  • Product restocking
  • Stock Rotation
  • Cleaning procedures
  • Supply Restocking
  • Clear Communication
  • Shelving of products
  • Flexible Schedule

Timeline

STOCKER

PUBLIX WAREHOUSE
07.2020 - 07.2024

Sales Associate

JT Automotive
03.2014 - 11.2019

High School Diploma -

DEERFIELD BEACH HIGH SCHOOL

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GERALD TJOMAS