Gerald Torres
Miami,FL
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
2025
2025
years of professional experience
Work History
Front Desk Agent
Nobu/Eden Roc Miami Beach hotel
Miami, FL
06.2024 - Current
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
Guest Service Agent
The Elser Hotel & Residences
Miami, FL
10.2023 - 04.2024
- Answered inquiries about hotel services, facilities and local attractions.
- Registered guests into the computer system accurately and efficiently.
- Provided information regarding room availability and rates to potential customers.
- Responded to telephone calls from guests promptly and courteously.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Managed incoming calls from customers and answered inquiries in a timely manner.
- Responded to customer complaints and ensured satisfaction levels were met.
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Provided customer service to existing tenants by responding to inquiries promptly.
Student Technical Director
Slam Radio
Miami, Florida
08.2020 - 04.2024
- Monitored audio, video, lighting and rigging equipment during rehearsals and performances.
- Developed and implemented technical strategies for the production of live events.
- Supervised crew members in the setup, operation and maintenance of all technical systems.
- Maintained technical documentation including diagrams, schematics, drawings and manuals.
- Ensured quality control of all equipment used during productions.
- Performed troubleshooting on equipment to resolve any issues that arose during shows or rehearsals.
- Identified areas for improvement within existing processes and procedures related to technology.
- Created training materials for staff on the use of various audio visual technologies.
Cashier Team Lead
Publix
Miami, FL
12.2021 - 04.2022
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Ensured compliance with all safety regulations while performing tasks.
Line Cook
Panera Bread
Miami, FL
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Performed basic knife skills such as dicing onions or slicing meats.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
Education
Associate of Science - Mechanical Engineering
Miami Dade College
Miami, FLSkills
- Guest Relations
- Credit and cash payments
- Room assignments
- Lobby oversight
- Cash Handling
- Time Management
- Hospitality service expertise
- Guest Services
- Listening Skills
- Reservations
- File Management
- Administrative Support
- Office Management
- Customer Service
- Sales expertise
- Microsoft Office
- Word Processing
Timeline
Front Desk Agent
Nobu/Eden Roc Miami Beach hotel
06.2024 - Current
Guest Service Agent
The Elser Hotel & Residences
10.2023 - 04.2024
Cashier Team Lead
Publix
12.2021 - 04.2022
Student Technical Director
Slam Radio
08.2020 - 04.2024
Line Cook
Panera Bread
Associate of Science - Mechanical Engineering
Miami Dade College
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