Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerald Towner

McKinney

Summary

Dynamic professional with extensive experience at HEB Grocery Store and Coldwell Banker, excelling in customer service and client relationship management. Proven track record in financial analysis and regulatory compliance, driving customer satisfaction and successful transactions. Adept at collaborating with teams to achieve business goals and enhance operational efficiency.

Overview

6
6
years of professional experience

Work History

Service Leader

HEB Grocery Store
Frisco
06.2025 - Current
  • Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
  • Monitored employee performance and provided guidance when needed.
  • Ensured compliance with health and safety regulations by conducting regular inspections of the premises.
  • Collaborated with senior leadership to develop short-term and long-term goals for the business.
  • Implemented strategies to increase customer satisfaction ratings.

Checker

HEB Grocery Store
Frisco City
01.2023 - Current
  • Operated scanning equipment in accordance with established processes and procedures.
  • Processed payments made by credit cards, gift cards, checks or cash accurately and efficiently.
  • Followed safety procedures when handling hazardous materials.
  • Utilized point-of-sale systems to process transactions quickly and accurately.
  • Wrapped purchased items securely before handing them over to customers.
  • Verified that the customer had the necessary funds for purchases.

Real Estate Broker

Coldwell Banker
Lubbock
06.2025 - 04.2029
  • Actively participated in networking events as well as community activities such as homebuyer seminars or workshops in order to increase visibility within the industry.
  • Researched neighborhoods or communities for clients who are interested in purchasing a new home by gathering information about schools, crime rates, commute times.
  • Managed all aspects of client transactions from initial contact through closing including coordinating inspections, appraisals, surveys, repairs and renovations when needed.
  • Assisted clients with obtaining financing options that best suited their needs as well as ensuring loan applications were properly completed and submitted.
  • Collaborated with other agents or brokers at my firm on joint deals involving multiple parties which required excellent communication skills along with strong organizational abilities.
  • Kept accurate records of all transactions including notes from meetings or phone calls with clients as well as copies of signed contracts or documents related to each deal.

Education

BBA - Finance

Texas Tech University
Lubbock, TX
05-2028

Skills

  • Financial analysis
  • Market research
  • Client relationship management
  • Customer service
  • Regulatory compliance
  • Transaction processing

Timeline

Service Leader

HEB Grocery Store
06.2025 - Current

Real Estate Broker

Coldwell Banker
06.2025 - 04.2029

Checker

HEB Grocery Store
01.2023 - Current

BBA - Finance

Texas Tech University

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