Nationally Accredited Interscholastic Coach - Track and Field
Gerald Villaver
The Woodlands,Texas
Summary
Driven Systems Administrator with 20+ years of experience in software implementation and maintenance in content and document management. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
4
4
Certifications
29
29
years of professional experience
Work History
System Administrator
Noble Energy, Inc
Houston, Texas
11.2013 - Current
- Manages global enterprise content management system, FileNet P8 including over 35 virtual Windows and Linux servers in hyperconverged infrastructure environments.
- Implemented, configured, and supports dependent applications including IBM Websphere, IBM Workplace, IBM Content Navigator, IBM Enterprise Records, idox McLaren, Kofax Capture, and Oracle EBS while supporting over 2,800 global end users across 22 business units.
- Manages over 200 corporate eDiscovery litigations using Microsoft O365 eDiscovery, IBM technologies including IBM Atlas, IBM Content Collector, IBM eDiscovery Manager, and IBM eDiscovery Analyzer.
- Partnered with external counsels to securely deliver case files and documents required for depositions.
- Manages, configures, and supports IBM License Metric Tool (ILMT) used to calculate, analyse, and report license usage against IBM assets installed at Noble.
- Realized annual cost savings of $150k in licensing costs by reporting against ILMT and negotiating service and support agreements.
- Administrator for Bentley Systems, web-based workflow collaboration tool used to manage engineering and construction content.
Manager of Enterprise Applications
Homeward Residential, Inc, American Home Mortgage Servicing, Inc
Coppell, Texas
05.2008 - 11.2013
- Managed global development of corporate portal initiatives supporting 250,000 borrowers,1,700 call center agents, and 2,500 associates.
- Managed and supported servicing and origination ingestion workflow solutions using IBM FileNet, Oracle WebLogic, Kofax Capture , Imagine Solutions Encapture, LPS, and Microsoft .NET technologies.
- Managed loan acquisition image file conversions from CitiBank (150k loans), Bank of America (50k+ loans), and Chase Mortgage (19k+ loans).
- Development manager over investor contracts and power of attorney database supporting 1,700 end users.
- Technical architect for AHMSI’s content management storage migration from Irvine, CA and Las Vegas, NV data centers to Dallas, TX datacenter.
Information Technology Manager
Option One Mortgage Corporation
Irvine, California
08.2002 - 05.2008
- Managed global enterprise content management system, FileNet P8 for several business units including Origination, Servicing, Tax and Escrow, Human Resources, Legal, Payment Administration, and Accounting.
- Designed and implemented loan modification ingestion workflow solution using IBM, Oracle, Kofax, and Microsoft .NET technologies.
- Designed, implemented, and supported custom loan origination workflow system to process 100K loan file acquisition.
- Designed and implemented secured web based external transmission portal for over 1,500 investors, due diligence firms, and 3rd party vendors.
- Managed and implemented custom broker maintenance business unit workflow system using IBM and Oracle technologies.
Senior Technology Consultant
United States Superior Court
Santa Ana, California
10.2001 - 06.2002
- Planned, tested, and implemented content management upgrades to satisfy compliance and security audits across 7 disparate court systems using IBM technologies.
- Audited court system workflow business processes and provided recommendations to county court leaders for cost savings and minimize redundancies.
- Provided knowledge transfer and best practices methodologies to system administrators to efficiently maintain their applications.
Technical Manager
Inforte Corporation
Irvine, California
03.1998 - 04.2002
- Led teams on delivering enterprise solutions including Oracle Siebel, IBM FileNet, OpenText Documentum, Hyland Onbase, and Intelligent Capture.
- Technical resource for pre-sales presentations and proof of concepts for potential clients and partners.
- Delivered projects using best practice methodologies including - User Design and Architecture, Detailed Design and Interface, System Testing, User Acceptance, Rollout, Deployment, Post Production Reviews, Support, and Sunset Reviews.
- Systems Administrator with duties including network architecture, IP connectivity, monitoring VPN and firewall security, database implementation, server and database tuning, data backups, and provided technical support for global user base.
Senior Technical Consultant
Micros Systems, Incorporated
Columbia, Maryland
06.1995 - 03.1998
- Conducted pre-sales knowledge briefings with prospects, clients, internal staff, and leaders on Point of Sale (POS) hardware and software products (i.e., 2700, 3700, and 8700 series).
- Developed and configured POS interfaces using .NET technologies on Windows and UNIX based OS platforms.
- Led product installations for national accounts and district offices.
- Alpha and beta tester for 3700 product line and deployed and managed first national implementation.
- Integrated Micros’ POS enterprise applications with leading property management and back office systems.
- Product based training instructor for new employees and customers.
Team Leader
The Disney Company
Anaheim, California
04.1992 - 05.1995
- Implemented food and beverage cost control models via Cbord POS to build metrics for menu item prices and forecast future entrée selections.
- Led conversion of POS systems to unified platform supporting all theme park food and beverage operations.
- Performed employee training and annual reviews based on Disney’s “Performance Excellent” Methodology.
- Consulted for Disney’s Theme Park Operation – Computer Information Systems unit.
Education
Bachelors of Science - Hospitality Management, Computer Information Systems
California State Polytechnic University
05.1995 - 05.1995
Skills
IBM FileNet P8, IBM Websphere, Open TextDocumentum, Captiva, Kofax
Content and Document Management
Operating Systems: Windows, Redhat Linux, UNIX, MAC
Database Platforms: Oracle, Microsoft SQL Server
Languages: SQL, JavaScript, Python, PowerShell, C#
Supporting Technologies: iDox McLaren, Bentley Systems, CA Clarity PPM, RSA Archer, Symantec ServiceDesk, ServiceNow, Atlassian Jira, Sonatype Nexus, Lender Processing Services, Oracle Weblogic, IBM Websphere, IBM Rational Clearquest, LDAP Directory Server, Citrix Metaframe, VMWare, Nutanix
Project Management and Systems Analysis
Oracle CRM: Siebel Sales; Siebel Service; Siebel Call Center; Siebel Marketing; Siebel Reports
POS Technologies: Oracle Micros 3700, 8700, 2700; Cbord, Squirrel, NCR Aloha
Technical Analysis
Infrastructure planning
Hardware knowledge
Servers expertise
Hardware and software installation
Technical specifications
Technical Support
Troubleshooting
System upgrades
User support
Project Management
Archive management
Critical thinking
Detail-oriented
Customer service
Multitasking abilities
Leadership
Training & Development
Flexible & Adaptable
Responsible
Written Communication
Certification
IBM Websphere Application Server (active)
Affiliations
- IBM Websphere Customer Advisory Board
- AIIM Professional Member
- ARMA International
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
SSI Certified Open Water Scuba Diver
Certified Crisis Chaplain for Texas Department of Criminal Justice (TDCJ) Prison Ministry
Youth Core Leader of Faith Formation
Eucharistic Minister for CHI St Luke’s Hospital
Timeline
System Administrator
Noble Energy, Inc
11.2013 - Current
Manager of Enterprise Applications
Homeward Residential, Inc, American Home Mortgage Servicing, Inc
05.2008 - 11.2013
Information Technology Manager
Option One Mortgage Corporation
08.2002 - 05.2008
Senior Technology Consultant
United States Superior Court
10.2001 - 06.2002
Technical Manager
Inforte Corporation
03.1998 - 04.2002
Senior Technical Consultant
Micros Systems, Incorporated
06.1995 - 03.1998
Bachelors of Science - Hospitality Management, Computer Information Systems
California State Polytechnic University
05.1995 - 05.1995
Team Leader
The Disney Company
04.1992 - 05.1995