Hi, I’m
Gerald Von Stoddard
Summary
Accomplished Sales Professional with 16 years of experience developing and maximizing revenue, growth, outreach and messaging. Diligent in building and retaining accounts by providing support and attentive service. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
22
years of professional experience
Work History
D&G Property Advice
Client Service Specialist
03.2020 - Current
Job overview
- Provided knowledgeable service and support for all customer needs.
- Assisted with special marketing projects by coordinating distribution of marketing materials, contacting customers to explain new marketing campaigns.
- Supported lead gen projects with advanced skills in document management, content creation, customer relations and sales messaging
- Maintained and managed customer files and databases.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Developed and implemented customer satisfaction surveys to measure customer service quality.
GVS Consulting
Client Success Specialist
09.2004 - Current
Job overview
- Monitor metrics and develop actionable insights to improve efficiency and performance.
- Provide updates on digital marketing campaigns to clients, discussing strategic initiatives, and methods for improvement.
- Create and deliver innovative, strategic marketing action steps for clients with a focus on lead gen to sales.
- Create social media content, engaged with target audiences
- Analyze and reported social media and online marketing campaign results.
- Create and managed social media campaigns to increase brand engagement.
- Conduct market research to identify new opportunities and target markets.
- Launch successful digital marketing campaigns that achieved goals for increased website traffic and revenue opportunities.
- Optimize email campaigns to increase open and click-through rates.
- Improve monthly sales with successful marketing, sales and customer relations approaches.
- Utilize various analytics tools to track customer behavior and optimize website layout and social content.
- Provide coaching and mentoring to online coaches, consultants and service providers.
Unity Financial Group
Client Advisor
01.2020 - 04.2021
Job overview
- Client Management and Support for United Nation Consultants, digital marketing
- Opened new accounts according to laid down rules and guidelines.
- Assessed client's viability for financial services and facilitated closings and referrals.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Interacted with team members across departments to research and resolve customer issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Bank Of America Merrill Lynch
Financial Advisor Team Lead
01.2018 - 01.2020
Job overview
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Facilitated new client onboarding process and investment account setup.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Time & Space Limited
Community Manager /Technical Director
02.2001 - 01.2018
Job overview
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Managed community within established cost constraints.
- Increased brand awareness through creation and management of social media channels, boosting social media engagement by 3000%.
- Brainstormed content marketing strategies based around client's business goals, existing content and chosen key performance indicators.
- Utilized Google Analytics to set up, monitor and analyze content success and identify opportunities for content improvement.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Leveraged customer database to nurture and grow current sales and identify new business opportunities.
- Improved online sales conversion rates by 1000% while fostering amazing customer experiences.
- Established and maintained e-commerce website to promote and sell products.
Education
Dutchess Community CollegePoughkeepsie, NY
Associate of Arts from Visual Communications/ Graphic Illustration
Southern New Hampshire University
Bachelor of Science from Marketing, Business Management
UC Irvine
from UX Design
Stony Brook University
from Project Management
Skills
- French and Italian, Copywriting,
- Client Service and Support
- Community Engagement
- Customer Relationship Management
- Problem Resolution
- Web Analytics
- Social Media Strategy
- Customer Satisfaction
- Public Speaking
- Lead Generation
- Brand Messaging
- Sales Team Lead
Timeline
Client Service Specialist
D&G Property Advice
03.2020 - Current
Client Advisor
Unity Financial Group
01.2020 - 04.2021
Financial Advisor Team Lead
Bank Of America Merrill Lynch
01.2018 - 01.2020
Client Success Specialist
GVS Consulting
09.2004 - Current
Community Manager /Technical Director
Time & Space Limited
02.2001 - 01.2018
Dutchess Community College
Associate of Arts from Visual Communications/ Graphic Illustration
Southern New Hampshire University
Bachelor of Science from Marketing, Business Management
UC Irvine
from UX Design
Stony Brook University
from Project Management
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