Gerald Walker
HENDERSON,Texas
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
17
17
years of professional experience
Work History
General Manager
Office Depot Inc
Longview, Texas
03.2016 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Created schedules and monitored payroll to remain within budget.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Assistant Manager
Office Depot Inc
Longview, TX
04.2011 - 03.2016
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Department Manager
Office Deopt
03.2010 - 04.2011
- As Assistant store manager I make sure all aspects of the store are being ran to its top performance, I insure that all associates are giving excellent customer service
- I make sure we are well staffed each day, I balance payroll and create the schedule to insure we are running the associates we need for each day
- I handle all HR and Lost Prevention problems
- I make sure all guidelines and regulation or any program we are running is done by cooperate standards
- I make sure we perform as a team and make sure I lead by example
- I make sure associates are trained before stepping on the sales floor
- I lead a proactive and energetic sales team
- I make sure work for the team is not only just productive but fun
- I try to get the team pumped and ready for the day.
Customer service, Collections, Accounts receivable
IESI Corporation
05.2008 - 03.2010
- Responsible for all payments to accounts whether it be residential or commercial accounts
- Handled any customer problems, with service or billing questions
- Organized meetings with sales reps to go over the accounts that were delinquent on there area
- Helped organize new ways to keep up with existing acts
- Exponentially reducing the amt of money that was past due in the aging system
- Kept up with revenue aging, diluent aging, and sale gross using charts and graphs
- Gathered information from past months to see what we would expect in the months to come on the aging
- Analyzed data that was inputted from the accountant to know exactly what accounts to focus on
- In doing all of this I input every customer payment information on a daily basis commercial and residential.
Dell Technician
BMC Solutions- Dell
03.2008 - 10.2008
- Installed dell computers at surrounding cities schools and business, installed computers on their local networks
- Organized computer drop offs in the class rooms and offices
- Installed printer drivers, along with cables
- Ghosted or Cloned local computer hard drives in order to use the same information on each computer
- Copied hard drive information from the outdated computer to the newer series computer
- Executed some trouble shooting on the computers that needed the hard drive information moved over
Computer Technician ,Wiring Technician and IT for clients
VSG
10.2007 - 03.2008
- Built computers from the base up, including hardware and software
- Repaired small business, large business and personal computers using programs and virus scans
- Also repaired the computer’s hardware, whether it be outdated or malfunction
- Used and programmed Cisco routers
- Networked computers and printers
- In the wiring aspect I used CAT5e cables to wire small and large buildings, wired from up stairs to down stairs
- Answered calls relating to technical problems from business to home offices
- Drove to those locations if needed and assisted the customers there if remote access was unavailable.
Banker
Southside Bank
05.2007 - 11.2007
- Checked on customers’ accounts, checking and savings
- Sold accounts that varied from checking to money marketing accounts, also opened small investments such as C/Ds
- Sold Southside bank products
- Made promotional ads for the in-store banks
- Balanced accounts, savings and checking
- Made sure the customers were up to date on their accounts, and if there were any problems I would be there to help them figure them out
- Received training classes for customer service assistants, marketing products and promotions Organized meetings to go over products and ways to improve our customer service.
Technology Specialist
Office Depot
12.2006 - 05.2007
- Assisted every customer that needed assistance
- Made sure all technology items where in their correct location
- Watched for customers on the sales floor to make sure costumers where getting the help they needed
- Sold the technology items
- Answered any customer service call, whether it be tech or supplies
- Walked customers through step by step ways to fix their technology problems.
Education
Skills
- Staff Training
- Employee Motivation
- Team Development
- Effective Communication
- Staff Motivation
- Staff Scheduling
- Budget Control
- Onboarding And Coaching
- Staff Management
- Strategic Planning
- Operations Oversight
- Sales Analysis
Accomplishments
- 2022 Champion Circle Winner
- 2023 Champion Circle Nomination
Timeline
General Manager
Office Depot Inc
03.2016 - Current
Assistant Manager
Office Depot Inc
04.2011 - 03.2016
Department Manager
Office Deopt
03.2010 - 04.2011
Customer service, Collections, Accounts receivable
IESI Corporation
05.2008 - 03.2010
Dell Technician
BMC Solutions- Dell
03.2008 - 10.2008
Computer Technician ,Wiring Technician and IT for clients
VSG
10.2007 - 03.2008
Banker
Southside Bank
05.2007 - 11.2007
Technology Specialist
Office Depot
12.2006 - 05.2007
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