Gerald Ward
Terre Haute,IN
Summary
Proven track record in enhancing customer satisfaction and streamlining processes at Great Dane Trailers. Expert in quality assurance and problem-solving, demonstrating exceptional teamwork and collaboration skills. Increased sales revenue through effective strategies, showcasing strong leadership and multitasking abilities. Achieved project goals efficiently, emphasizing achievements over tasks with a focus on continuous improvement.
Overview
25
25
years of professional experience
Work History
Specialist
Great Dane Trailers
02.2019 - 07.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Inspected products and machines to maintain quality and efficiency.
- Organized work to meet demanding production goals.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Improved production efficiency by implementing Lean Manufacturing principles and streamlining processes.
- Monitored production schedule to keep proper amount of inventory on hand.
Office Manager
Jones & Sons - Concrete & Masonry Products
04.2016 - 05.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Personal Caregiver
Clarence E. Ward
06.2011 - 01.2016
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
Sales Manager
Universal American
05.1999 - 09.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
Bachelor of Science - Business Administration
Indiana State University
Terre Haute, INSkills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Supply Management
- Schematics Interpretation
- Self Motivation
- Teamwork and Collaboration
- Time Management
- Multitasking Abilities
- Task Prioritization
Diamond Club
Excellence in Training - Founding Member
Timeline
Specialist
Great Dane Trailers
02.2019 - 07.2024
Office Manager
Jones & Sons - Concrete & Masonry Products
04.2016 - 05.2018
Personal Caregiver
Clarence E. Ward
06.2011 - 01.2016
Sales Manager
Universal American
05.1999 - 09.2008
Bachelor of Science - Business Administration
Indiana State University
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