Gerald Warren
Norcross,GA
Summary
Dedicated professional with over 15 years of progressive experience in manufacturing, culminating in mid-level management. Proven track record as a technical manager and line supervisor, adept at driving operational excellence. Additionally, served as a corporate trainer and contributed to customer technical support. All roles were within the same company, demonstrating loyalty and adaptability. Recent experience includes regional coordination for engineering resources.
Overview
27
27
years of professional experience
Work History
REGIONAL COORDINATOR
Rockwell Automation
Cleveland
10.2021 - 05.2024
- While at Rockwell Automation, the job included overseeing the coordination and utilization of engineering resources to support equipment failure at well-known companies throughout the US
- The primary coverage area included Missouri, Iowa, Indiana, and Kentucky
- This position was the first point of contact for most major corporations to address critical system failures, preventative maintenance, and to address any billing concerns that the client may have
- This includes: Keeping engineers schedule up to date, Maintaining a constant line of communication with engineers, distributors, project and account managers, upper management, Technical Support and most importantly the client.
- Successfully addressed in a seamless manner utilizing existing tools and consistent communication
- Using SAP, Issued service orders for each field service call out and ensuring that the billable items were accurate in relation to the nature of service requested,
- For billing disputes, investigated each case and apply a credit or invoice adjustment as approved by management while maintaining contact with the customer throughout the process,
- In the absence of a fellow coordinator, provided coverage of any given area in the US, Canada, or internationally in some cases
- Utilizing Power BI, ensured that the selected engineer was qualified to support the request which included establishing their availability with the client
- In case of emergency, escalating the issue to upper management to secure the necessary resources, Always being available to take calls throughout each shift and prioritizes each request,
- Handled an average of 10 emergency calls a day
TECHNICAL SERVICE MANAGER
ACLARA TECHNOLOGIES
12.2004 - 06.2019
- While at Aclara, position(s) included production line worker, production line supervisor, technical support, corporate product trainer, and technical service manager
- Oversaw national of commissioning support for water, gas, and electric AMR utilities across the country
- Provide Tier II technical phone support to customers and field service team members,
- Responsible for scheduling and meeting project deadlines, Managed team of 10+ field technicians who travel across the US to install, maintain, or upgrade the existing infrastructure, Track issues using CRM ticketing system (SalesForce),
- Provide product training to customers and technicians,
- Create work documents and procedures for newly released products and services,
- Ensured that all technicians always receive and follow the proper training for both OSHA, DOT, and safety procedures,
- Responsible for field logistics (material inventory, bucket trucks, tools and materials),
- Responsible for reviewing and approving employees credit card travel transactions.
- Supported engineering in field testing new product lines and investigating new and existing field issues.
- Track and maintain multiple projects at any given time
- Approved payroll (Workday), Interview and hire applicants
- Developed custom software to streamline field progress
AVIONICS ELECTRONICS TECHNICIAN
US MARINES
05.1997 - 06.1999
- Provide electronic maintenance on various military aircraft (Honorably Discharged)
- Provided electronic repair support for the UH-1N Huey an attack Cobra helicopters
- Responsible for keep detailed maintenance records or each repair incident
- Serviced 5 fixed wing aircraft on an average day
- Followed strict safety hanger guidelines in relation to safety and readiness
- Delivered optimal functionality of autopilot systems through rigorous testing, adjustment, and repairs as needed.
- Expedited service turnaround times through meticulous organization of tools, equipment, work spaces, ensuring a clean workspace free from distractions or hazards.
- Promoted a safe working environment by adhering to proper handling procedures for hazardous materials used in avionic repairs.
Education
Full Stack Web Development - Full Stack Web Developer
Nucamp
Cleveland, OH07.2021
Avionics Certification - Avionics Electronics
Pensacola School of Avionics
Pensacola, FL01.1998
Electronic Technology - Electronic Technology
Great Plains Vocational
Lawton, OK05.1997
Skills
- Adaptability
- Leadership
- Customer Engagement
- CRM Experience
- Essential software skills
- Team Oriented
Timeline
REGIONAL COORDINATOR
Rockwell Automation
10.2021 - 05.2024
TECHNICAL SERVICE MANAGER
ACLARA TECHNOLOGIES
12.2004 - 06.2019
AVIONICS ELECTRONICS TECHNICIAN
US MARINES
05.1997 - 06.1999
Full Stack Web Development - Full Stack Web Developer
Nucamp
Avionics Certification - Avionics Electronics
Pensacola School of Avionics
Electronic Technology - Electronic Technology
Great Plains Vocational
Similar Profiles
Vaibhav TripathiVaibhav Tripathi
Electrical Technician at Rockwell AutomationElectrical Technician at Rockwell Automation
Vishal GilhotraVishal Gilhotra
Team Lead – Procurement at Rockwell Automation India Pvt. Ltd.Team Lead – Procurement at Rockwell Automation India Pvt. Ltd.
Murat KurtMurat Kurt
Organization at Rockwell AutomationOrganization at Rockwell Automation
Lauren PriceLauren Price
Global Customer Success Manager at Rockwell AutomationGlobal Customer Success Manager at Rockwell Automation
Peter DoroPeter Doro
Over the Road Sprinter/OTR Box Truck Driver at Nolan Transportation Group, LLCOver the Road Sprinter/OTR Box Truck Driver at Nolan Transportation Group, LLC