Gerald Warren
Nassau,NY
Summary
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
36
36
years of professional experience
1
1
Certification
Work History
HVAC Technician/ HVAC Installer
Altamont Heating
09.2022 - Current
- Diagnosed HVAC system issues using advanced troubleshooting techniques.
- Performed routine maintenance on heating and cooling systems to ensure optimal performance.
- Installed and calibrated HVAC equipment according to industry standards and specifications.
- Collaborated with team members to develop efficient repair strategies for complex problems.
- Streamlined service calls by implementing a systematic approach to problem resolution.
- Enhanced customer satisfaction through effective communication and timely service delivery.
- Conducted energy audits to identify opportunities for system efficiency improvements.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
IT Technician
CSEA
03.2021 - 09.2022
- Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
- Provided technical support via phone and email, enhancing user satisfaction and response times.
- Managed installation and configuration of operating systems and applications across multiple devices.
- Collaborated in maintaining network infrastructure, improving connectivity and performance reliability.
- Conducted routine system maintenance to ensure optimal performance and security compliance.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Computer Operator
SecureScan
09.2019 - 12.2020
- Operated and monitored computer systems to ensure optimal performance and reliability.
- Executed routine system checks, identifying and resolving issues proactively.
- Maintained accurate logs of system activities, enhancing operational transparency.
- Collaborated with team members to streamline data processing workflows and improve efficiency.
Printing Journeyman
NYS Assembly
01.1990 - 04.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Science - Information Technology
SUNY At Albany
Albany, New York, NYSkills
- Technical troubleshooting
- Electrical wiring
- Leak checks
- System troubleshooting
- HVAC and refrigeration systems
- Heating systems
Certification
- EPA Certified to purchase and handle refrigerents
Timeline
HVAC Technician/ HVAC Installer
Altamont Heating
09.2022 - Current
IT Technician
CSEA
03.2021 - 09.2022
Computer Operator
SecureScan
09.2019 - 12.2020
Printing Journeyman
NYS Assembly
01.1990 - 04.2009
Bachelor of Science - Information Technology
SUNY At Albany