Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerald White

HOPE MILLS,North Carolina

Summary

Proven track record in enhancing customer satisfaction and streamlining service processes at Lowes Home Improvement. Skilled in complaint handling and stock management, adept at leveraging product knowledge for optimal customer service. Trained new associates, boosting team productivity. Achieved significant improvements in efficiency and safety, demonstrating strong leadership and organizational skills.

Overview

18
18
years of professional experience

Work History

Merchandise Service Associate (MST)

Lowes Home Improvement
02.2017 - Current
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
  • Unloaded, loaded, and stocked merchandise.
  • Perform task in a timely manner for the due date it's assigned.
  • Member of the safety team which investigate accidents and prevents accidents from happening.
  • Operating power equipment such as forklifts,order pickers and counter balance lifts.
  • Renew power equipment licenses as well as renewed store classes.
  • Use Planograms to Complete resets on a daily basis.
  • Service the whole store by cleaning, stocking and organizing bays.
  • Answer emails from associates and managers to stay connected to the store and task for the week.

Receiver and Stocker

Lowes Home Improvment
07.2008 - 02.2017
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Kept work areas clean, safe, and organized.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Restocked products and rotated items according to standard procedures.
  • Trained new employees on receiving procedures, improving overall team performance.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Package Handler

Fed Ex Ground
09.2008 - 07.2009
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.

Stocker Associate

Roses Discount Department Store
08.2006 - 07.2008
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Blocked and faced products on displays and shelves in accordance with company policy.

Education

GED -

Tar Heel Academy
600 N E Main St, Salemburg, NC 28385
06.2004

Skills

Customer Support

Complaint Handling

Handling returns

Order Fulfillment

Customer Service

Stock management

Product Knowledge

Data Management

Timeline

Merchandise Service Associate (MST)

Lowes Home Improvement
02.2017 - Current

Package Handler

Fed Ex Ground
09.2008 - 07.2009

Receiver and Stocker

Lowes Home Improvment
07.2008 - 02.2017

Stocker Associate

Roses Discount Department Store
08.2006 - 07.2008

GED -

Tar Heel Academy

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Gerald White