Adept at fostering partnerships and enhancing customer satisfaction, my tenure at DTE Energy honed my mediation and verbal communication skills. By spearheading process improvements and addressing medical emergencies with HeathLink, I've significantly impacted patient care and operational efficiency, showcasing my assessment capabilities and ability to influence outcomes.
Hi, I’m
Gerald Windels
Newport,Michigan
Summary
Overview
40
years of professional experience
Work History
DTE Energy
Damage Prevention Liaison
09.1984 - Current
Job overview
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
Salvation Srmy Harbor Light
Medical Assistant
08.2022 - 04.2024
Job overview
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
HeathLink Medical Transportation
Emergency Medical Technician
08.2004 - 04.2017
Job overview
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Education
University of PhoenixSouthfield, MI
MBA from Business Administration
06.1999
University Overview
Skills
- Assessment capabilities
- Verbal and written communication
- Influencing skills
- Mediation skills
- Representative experience
Timeline
Medical Assistant
Salvation Srmy Harbor Light
08.2022 - 04.2024
Emergency Medical Technician
HeathLink Medical Transportation
08.2004 - 04.2017
Damage Prevention Liaison
DTE Energy
09.1984 - Current
University of Phoenix
MBA from Business Administration
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