Gerald Wright
Neptune Beach,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Restaurant Manager
Jamagrille Restaurant
Neptune, NJ
06.2013 - Current
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Created new menu items based on customer feedback and industry trends.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Group Home Manager
Ladacin Network
Neptune, NJ
03.1996 - 06.2012
- Conducted initial assessment of clients' needs and determined appropriate services for them.
- Developed, implemented, and monitored individual service plans to ensure that the clients received quality care.
- Maintained accurate records of client attendance, progress notes, medications, and incident reports.
- Provided crisis management interventions as needed to address behavioral issues in a timely manner.
- Assisted with the development of programs and activities designed to promote socialization skills among residents.
- Coordinated transportation for residents to medical appointments or other activities outside the group home setting.
- Provided direct supervision and support for staff members to ensure compliance with established policies and procedures.
- Monitored financial resources within the program budget to ensure efficient utilization of funds.
- Ensured that all necessary safety protocols were followed while providing care in the home environment.
- Evaluated resident progress on an ongoing basis through regular communication with family members.
- Collaborated with other healthcare professionals such as psychiatrists, psychologists, therapists., to provide comprehensive care services for clients.
- Recruited, hired, trained and supervised new personnel within the facility according to state regulations.
- Planned weekly menus based on nutritional requirements of each resident and maintained food inventory levels accordingly.
- Organized recreational activities such as field trips or social events for residents in order to enhance their well-being.
- Inspected living areas regularly to identify any potential hazards or maintenance needs.
- Performed daily assessments of client behavior changes or physical health status.
- Served as a liaison between families and guardians and agency staff ensuring proper communication among all parties involved.
- Responded quickly and appropriately to emergency situations by implementing safety measures when needed.
- Adhered strictly to confidentiality guidelines regarding client information at all times.
- Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
- Communicated with families or advocates to discuss resident needs and progress.
- Created work schedule in advance, promoting adequate coverage for shifts.
- Resolved concerns regarding staff, residents and care to maintain standards throughout group home.
- Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
- Supervised group home for 6 residents with behavioral and developmental disabilities issues by motivating direction of 14-member team.
- Scheduled residents' appointment and provided transportation to physician and therapy visits.
- Assisted 6 residents by educating individuals on life and social skills, daily hygiene and nutrition.
- Encouraged residents to independently interact with others, make decisions and participate in community activities.
- Provided safe transportation for 6 residents to and from medical appointments.
- Maintained records for resident funds, bank accounts and petty cash
- Reported, investigated and followed up on abuse and neglect cases.
Education
High School Diploma -
Ashworth College
Norcross, GA11-2022
Some College (No Degree) - Human Services
Brookdale Community College
Lincroft, NJSkills
- Menu development
- Restaurant operations management
- Staff Management
- Schedule Coordination
Affiliations
- very easy learner and willing to take on new task
Accomplishments
- complete all DDD trainings
Languages
English
Professional
References
References available upon request.
Timeline
Restaurant Manager
Jamagrille Restaurant
06.2013 - Current
Group Home Manager
Ladacin Network
03.1996 - 06.2012
High School Diploma -
Ashworth College
Some College (No Degree) - Human Services
Brookdale Community College
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