
Detail-oriented Order Fulfillment Specialist experienced in managing order processing and logistics communication. Coordinated timely picking and packing of customer orders while effectively managing carrier schedules and updates. Enhanced customer satisfaction by providing accurate shipment ETAs and proactive communication regarding any delays.
Assisted in tracking truck driver schedules during delivery appointments through accurate data entry.
Recorded driver arrival and departure times utilizing Excel spreadsheets.
Collaborated with team members to resolve missed appointments and unplanned arrivals by drivers.
Supported accurate and timely documentation of shipping and receiving records.
staging products onto pallets for shipment. Applied shrink wrap to secure items for transport. Scanned barcodes, printed labels, and attached them to outgoing shipments.
Assisted warehouse manager and scheduler in organizing pickups of frozen finished goods and raw materials between two facilities and cold storage. Supported procurement manager in coordinating pickups of raw materials from vendors, including supplement ingredients and packaging. Entered freight details into TMS portal and communicated with carriers to select cost-effective shipping options.
Assisted customer service team in verifying order fulfillment and processing based on customer requests. Retrieved individual customer pick sheets from BC SaaS system by sales order and provided to warehouse team for order picking. Collected picked orders from warehouse team to create packing lists and bills of lading for outgoing shipments. Coordinated with logistics team to schedule pickup dates and times for shipments. Followed up with carriers regarding estimated pickup times and informed customers about shipment delays or estimated delivery times.
Processed customer orders by sending order forms via email and assisting in returning completed forms. Gathered completed order forms from customers for accurate data entry into the system. Transformed customer orders into packing lists to support efficient order picking and pulling.
Microsoft Outlook