Gerald Yeboah
Rockville,CT
Summary
Versatile Business Operations Specialist with a background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
16
16
years of professional experience
Work History
Administrator
Sterling Companion Homecare
Columbus, OH
07.2022 - 01.2025
- Updated databases with new employee and client's information, job changes and terminations.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Monitored budget expenditures and prepared financial reports for review by management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Health Data Analyst
McKesson
Irving, TX
08.2020 - 06.2022
- Maintained accurate documentation of all activities related to the collection and analysis of health data.
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
- Drafted statistical reports related to diseases treated, surgeries performed and hospital bed occupancy
- Provided training sessions on proper methods for collecting, documenting, analyzing and interpreting healthcare data.
- Generated periodic and ad hoc reports outlining statistics, narrative findings or graphical representations of health information.
IT Data Analyst
Coca Cola Refreshments
Mesquite, TX
01.2020 - 08.2020
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Addiction and Mental Health Program Mgr.
Department Of Defense - US Navy
Oak Harbor, WA
02.2015 - 01.2020
- Ensured compliance with federal, state, and local laws related to health programs.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Promoted safety awareness through internal memoranda, newsletters, intranet and specific training programs.
- Identified opportunities to remove hazards from workplace and developed programs and processes to mitigate such workplace hazards.
- Maintained records management system to process personnel information and produce reports.
Aviation Supply Manager
Department of Defense - US Navy
Oak Harbor, WA
08.2014 - 02.2015
- Implemented continuous improvement initiatives in order to streamline processes throughout the entire supply chain network.
- Created reports detailing status of current orders including budgeting information for each item ordered.
- Purchased, coordinated, and distributed materials necessary for maintenance functions and used by area personnel.
- Oversaw the process from sourcing through delivery of goods ensuring timely arrival at destination.
- Negotiated pricing and terms with suppliers to optimize costs while maintaining quality standards.
Direct Support Staff
ViaQuest Behavioral Health
Columbus, OH
11.2012 - 08.2014
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Monitored client behavior to ensure compliance with established rules and regulations.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Provided transportation for appointments when necessary using company vehicles or public transportation.
Camp Counselor - Direct Support Staff
Camp Thunderbird
Apopka, FL
05.2012 - 11.2012
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Encouraged client participation in community activities such as shopping trips, volunteering opportunities and recreational activities.
- Instructed clients on proper use of adaptive equipment for mobility, communication, and self-care needs.
- Assisted in developing, implementing and monitoring individual service plans.
- Supervised medication administration, personal hygiene and other activities of daily living.
Direct Support Professional - Volunteer
Kumasi School for Deaf and Blind
Kumasi , Ghana
10.2008 - 05.2012
- Accompanied or transported clients to appointments, errands and social activities.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Accompanied individuals on outings to promote independence and integration into the community.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Education
Graduate Certificate - Enterprise Systems
The University of Texas At Dallas
Richardson, TX05-2020
Master of Science - Integrated Supply Chain Management
University of Wisconsin, Platteville
Platteville, WI12-2019
Bachelor of Science - Disability And Rehabilitation
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana08-2012
Skills
- Performance improvement
- Recordkeeping and file management
- Program management
- Conflict resolution
- New hire onboarding
- Customer service
- Employee training
- Financial reporting
- Payroll administration
- Database management
- Budget management
- Financial oversight
- Orientation and training
- Process improvement
Timeline
Administrator
Sterling Companion Homecare
07.2022 - 01.2025
Health Data Analyst
McKesson
08.2020 - 06.2022
IT Data Analyst
Coca Cola Refreshments
01.2020 - 08.2020
Addiction and Mental Health Program Mgr.
Department Of Defense - US Navy
02.2015 - 01.2020
Aviation Supply Manager
Department of Defense - US Navy
08.2014 - 02.2015
Direct Support Staff
ViaQuest Behavioral Health
11.2012 - 08.2014
Camp Counselor - Direct Support Staff
Camp Thunderbird
05.2012 - 11.2012
Direct Support Professional - Volunteer
Kumasi School for Deaf and Blind
10.2008 - 05.2012
Graduate Certificate - Enterprise Systems
The University of Texas At Dallas
Master of Science - Integrated Supply Chain Management
University of Wisconsin, Platteville
Bachelor of Science - Disability And Rehabilitation
Kwame Nkrumah University of Science And Technology
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