Geralda Saintil
Miami Gardens
Summary
Bilingual professional documenting research and investigative findings in case reports. Offering more than 6 years of experience as a hardworking public servant with exemplary communication, analytics and crisis response skills.
Overview
6
6
years of professional experience
Work History
Temporary Case Analyst
Cognosante
12.2023 - 05.2024
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- collect and reconcile data from several proprietary data sources and subsequently tasked with the responsibility to follow defined standard operating procedures to remediate.
- Generates letters, debtor statements, notices, and other relevant documents.
- Performs quality control ensuring the timely processing of all claims
Intake Coordinator
Citrus Family Care Network
09.2022 - 11.2023
- Facilitates the Case Transfer Staffing of cases between Protective Services and Full Case Management Agencies and review for Case Transfers/Assignment.
- Apply Florida’s Child Welfare Practice Model to guide decisions and recommendations on cases and when presenting a case.
- Outpost in DCF Protective Investigations offices in Miami Dade and/or Monroe Counties.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Documented client progress and activities in accordance with agency policies and procedures.
- Collaborated with other professionals to plan and coordinate care for clients.
Case Manager
Family Resource Center Of South Florida
04.2022 - 08.2022
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
Child Protective Investigator
Department Of Children And Families
10.2019 - 09.2021
- Conducts investigations regarding allegations of abuse, neglect, abandonment and/or special conditions for children.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Documented all relevant information by filling out forms and completing case reports.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Juvenile Probation Officer
Department of Juvenile Justice
01.2018 - 10.2019
- Coordinated and facilitated interventions with clients and service professionals.
- Supervised caseload of survivors in juvenile justice system to address and support unique needs of these clients.
- Conducted client needs assessments based on presented issues as well as social and restorative justice models of care.
- Facilitated meetings to collaborate with community stakeholders, presiding judges, attorneys and service providers.
Education
Master of Science - Social Work
The University of West Florida
Pensacola, FL12-2025
Bachelor of Science - Criminal Justice
Bethune Cookman University
Daytona Beach, FL12.2016
Skills
- Microsoft Word, PowerPoint
- Investigation Techniques
- Child Safety
- Family and Child Assessments
- Prepare Reports
- Case Documentation
- Threat Analysis
- Job Training
- Conducting Interviews
- Law Enforcement Interaction
Timeline
Temporary Case Analyst
Cognosante
12.2023 - 05.2024
Intake Coordinator
Citrus Family Care Network
09.2022 - 11.2023
Case Manager
Family Resource Center Of South Florida
04.2022 - 08.2022
Child Protective Investigator
Department Of Children And Families
10.2019 - 09.2021
Juvenile Probation Officer
Department of Juvenile Justice
01.2018 - 10.2019
Master of Science - Social Work
The University of West Florida
Bachelor of Science - Criminal Justice
Bethune Cookman University
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