Geraldina Pridgeon
Opa Locka,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Always have passion for everything I do: strive for the best always eager to learn more and achieve more. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Insurance Prequalifier
Atreus Medical Group
03.2022
- Handled complaints, provided appropriate solutions and alternatives within minimal wait time and followed up to ensure resolution.
- Provided accurate, valid and complete information by using proper methods/tools.
- Reviewed or made changes to customer accounts per customer request.
- Followed communication procedures, guidelines and policies.
- Kept records of customer interactions, processed customer accounts and filed documents.
- Pre-qualify customers for service.
- Answer questions and concerns for policy and non- policy holders.
- Detailed explanation and understanding of benefits for new and existing customers.
- Inbound and outbound call ranges of (30 - 40 per day)
Customer Service Representative
Alorica (Directv)
07.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisting technicians with activation of accounts and equipment.
- Answered constant flow of customer calls (range 50 - 60) with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Troubleshooting client and customer equipment and accessories.
Supervisor
Night Owl Cookies
08.2021 - 01.2022
- Maintained working knowledge of restaurant's policies and procedures
- Organized and cleaned restaurant during downtime; maintaining sanitized work environment at all times.
- Built and maintained internal and external customer satisfaction.
- Assisted supervisors to identify and resolve issues within restaurant.
- Communicated clearly and positively with coworkers and management.
- Mastered point-of-service (POS) computer system for automated order taking.
- Handled currency and credit transactions quickly and accurately.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Resolved complaints promptly and professionally.
- Took initiative to find extra tasks when scheduled duties were completed.
- Provided accurate product information.
- Generated sales leads.
- Identified and assessed customers' needs to achieve satisfaction.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Paper work, meeting, and monthly trainings.
- Maintenance Calls.
- Bank Deposit Drops.
Store Shift Lead
Murphy Usa
04.2019 - 10.2019
- Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments.
- Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at end of each shift.
- Assisted with store stocking, floor-sets and opening/closing procedures
- Responded to service inquiries and coordinates resolutions with management and floor associates.
- Put up signage regarding promotions, changes to store regulations, and more.
- Creating work schedules.
- Making bank deposits and safe counts.
- Lottery count, ordering and processing.
- Interacting and assisting customers in fast paced environment.
Assistant Manager
7 eleven
03.2018 - 03.2019
- Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments
- Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at end of each shift.
- Placed special orders to call other stores to find desired items.
- Assisted with store stocking, floor-sets and opening/closing procedures.
- Responded to service inquiries and coordinates resolutions with management and floor associates.
- Put up signage regarding promotions, changes to store regulations, etc.
- Overseeing small teams of 10 - 15 employees.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sr. operations Administrator
Fedex Ground
04.2014 - 01.2016
- Calling and receiving calls from customers.
- Address changes, updates, and missing zip codes.
- Changing outbound packages before reaching station
- Communicating with drivers, managers and customers regarding packages.
- Locating lost or damaged packages.
- Examining and processing hazmat packages.
- Performed and processed missing damaged and or lost packages.
- Handling over 100 packages per day.
- Ensuring no packages are left or late for delivery.
- Handling calls for customer complaints or locating packages.
Education
Business Administration Diploma - Business Administration And Management
Florida Career College
Miami Gardens, FL11.2020
Billing And Coding Diploma - Medical Billing And Coding
College Of Business And Technology
Miami Gardens, FL06.2015
Diploma - Medical Assistant
College of Business And Technology
Miami, FL06.2017
Diploma - Anatomy And Physiology
Hialeah Miami Lakes Senior High School
Hialeah, FL06.2012
Skills
- Ability to calculate interest on notes, depreciation and valuation of receivables
- Ability to work within small teams
- Capable of meeting deadlines and completing work in timely manners
- Completes assignments with minimum supervision
- Excellent interpersonal skills, office etiquette and phone etiquette
- Exceptional customer service skill: verbal and written
- Knowledgeable of administrative procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
- Knowledgeable of principles and processes for providing customer and personal services
- Proficient in Microsoft Office Suite and resourceful internet research
- Skilled in problem solving and time management
- Strong customer services skills
- Very organized, disciplined, and eager to learn
- Successfully utilize subsidiary journals, ledgers, cash receipts and petty cash
- Technical Support
- Shipping procedures understanding
- POS systems expert
Certification
- Phlebotomy, Miami Gardens, 03/01/15, 03/01/19
- CPR, Miami Gardens, 03/01/14, 06/01/15
- Biling and Coding Specialist, Miami Gardens, 03/01/14, 06/01/15
Timeline
Customer Service Representative
Alorica (Directv)
07.2023 - Current
Health Insurance Prequalifier
Atreus Medical Group
03.2022
Supervisor
Night Owl Cookies
08.2021 - 01.2022
Store Shift Lead
Murphy Usa
04.2019 - 10.2019
Assistant Manager
7 eleven
03.2018 - 03.2019
Sr. operations Administrator
Fedex Ground
04.2014 - 01.2016
Business Administration Diploma - Business Administration And Management
Florida Career College
Billing And Coding Diploma - Medical Billing And Coding
College Of Business And Technology
Diploma - Medical Assistant
College of Business And Technology
Diploma - Anatomy And Physiology
Hialeah Miami Lakes Senior High School
- Phlebotomy, Miami Gardens, 03/01/15, 03/01/19
- CPR, Miami Gardens, 03/01/14, 06/01/15
- Biling and Coding Specialist, Miami Gardens, 03/01/14, 06/01/15
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