Geraldina "Dina" Palma
Sherman Oaks,CA
Summary
Enthusiastic Patient Care Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator Assistant "PCCA"
Airsculpt
06.2022 - Current
- Serves as the first point of contact for patients, navigating aesthetic process, and serves as a liaison—or translator—between the patient and the provider.
- Provide information to patients about procedures, pricing, and aftercare
- Assisted in reaching monthly sales goal of 1.3 million
- Maintain accurate patient records and update medical history as needed
- Ability to effectively communicate with clients and staff members
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Assists physicians and staff in coordinating patient care. Respond to complaints from patients and give after-sales support when requested
- Providing administrative support as needed.
Patient Liaison
Airsculpt
07.2020 - 06.2022
- Responsible for converting new leads into consultations, both virtual and in person using CRM tool
- Averaging 50-125 calls daily, while booking on average 200 virtual/in person consultations per month
- Provide accurate pricing estimates
- Pre qualifying leads
- Assisting with patient liaison efforts for other practice locations
- Collaborating with leadership to reach monthly sales goal of $1.3 million
- Assist front office when necessary; rooming patients, answering calls, stepping into consultations when needed, confirming appointments.
Central Referrals Coordinator
Concentra/U.S. Healthworks
09.2016 - 07.2020
- Process high volume referrals for primary and specialty providers, and scheduling appointments with internal and external providers
- Established a close working relationship with adjusters, UR nurses, and diagnostic imagining centers to facilitate urgent scheduling and/or authorizations
- Working knowledge of workers comp insurances in the state of CA as well as medical terminology, CPT, ICD-9, and 10 coding
- Other duties as assigned: answering multi line phone system, submit treatment orders for MRI's, CT Scans, durable medical equipment, etc
- Maintained monthly average quota of 400 obtained authorizations and denials received
- Maintained daily quota of 45 'touched' tasks.
Ocean Export Coordinator
Pegasus Maritime Inc.
08.2013 - 09.2016
- Arranged, on average 200+, bookings for all ocean shipments, loose cargo, full containers, etc
- Ensuring shipping documentation is in order and submitted promptly to meet shipment deadlines
- (bill of lading, packing lists, dock receipts, certificates, etc.)
- Managed AES filing
- Pay or arrange invoices for payment of freight or other charges
- Provide daily shipment updates/notifications to clients, consignees, or agents.
- Utilized logistics software to manage, monitor, and track shipments from origin to destination.
Box Office and Patron Service Clerk
Santa Clarita Performing Arts Center
10.2011 - 05.2015
- Assisted patrons in the purchase of tickets for box office events, via phone, online, or in person using ticketing system
- Provided assistance in training and overseeing new employees
- Provided friendly customer services to patrons, answering questions and directing any complaints to management
- Organized VIP/donor sales, and seating
- Interact with artist, performer, management or agent when necessary.
Education
Some College (No Degree) -
College of The Canyons
Valencia, CASkills
- Fluent in Spanish (speak, write, read)
- Organize
- Sales
- Teamwork
- Detail Oriented
- Adaptable
- Customer Service
- Prioritize
- Health Information Access Management
- Excellent verbal and written communication
- Relationship Building
- Punctual and Hardworking
Timeline
Patient Care Coordinator Assistant "PCCA"
Airsculpt
06.2022 - Current
Patient Liaison
Airsculpt
07.2020 - 06.2022
Central Referrals Coordinator
Concentra/U.S. Healthworks
09.2016 - 07.2020
Ocean Export Coordinator
Pegasus Maritime Inc.
08.2013 - 09.2016
Box Office and Patron Service Clerk
Santa Clarita Performing Arts Center
10.2011 - 05.2015
Some College (No Degree) -
College of The Canyons
Similar Profiles
Kara GlazeKara Glaze
Patient Concierge at AirSculptPatient Concierge at AirSculpt
KHYLAR GAGEKHYLAR GAGE
Patient Care Consultant Assistant at AirSculptPatient Care Consultant Assistant at AirSculpt
Gabrielle PerezGabrielle Perez
Sr. Director of Real Estate, Design & Construction at AirSculptSr. Director of Real Estate, Design & Construction at AirSculpt