Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Geraldine Airos

Clifton,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Assistant

Women Center OBGYN
01.2024 - Current
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.

Front Desk Receptionist

LA Fitness
03.2023 - 02.2024
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Mail Carrier

USPS
02.2021 - 11.2022
  • Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
  • Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
  • Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Contributed to increased postal revenue by promoting and selling USPS products and services during daily deliveries.
  • Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
  • Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Expedited processing times by efficiently unloading incoming trucks and transferring sorted mail into designated areas for further distribution.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
  • Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
  • Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
  • Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
  • Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
  • Supported USPS sustainability initiatives by recycling undeliverable mail and disposing of waste materials properly.

Pharmacy Technician

CVS Pharmacy
07.2018 - 02.2021
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

Cashier

Seasons Kosher
10.2016 - 06.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.

Education

A.A.S - Nursing

Passaic County Community College
Paterson, NJ

High School -

Clifton High School
Clifton, NJ
06.2018

Skills

  • Data Entry
  • Procedure Assistance
  • Inventory Management
  • Medical office administration
  • Patient-focused care
  • Medical Billing
  • Phlebotomy
  • Patient Scheduling
  • Indirect Patient Care
  • Patient Flow Management
  • Medical Terminology
  • Payment Collection
  • HIPAA Compliance
  • Patient Relations
  • Maintaining confidentiality
  • Case Management
  • Patient Management
  • Sterilization techniques
  • CPR
  • pH testing
  • Valid State driver's license
  • Vital signs monitoring
  • Specimens collection and processing
  • Medical Records Management
  • OB/GYN procedures

Certification

CPR and AED

Pharmacy Technician

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant

Women Center OBGYN
01.2024 - Current

Front Desk Receptionist

LA Fitness
03.2023 - 02.2024

Mail Carrier

USPS
02.2021 - 11.2022

Pharmacy Technician

CVS Pharmacy
07.2018 - 02.2021

Cashier

Seasons Kosher
10.2016 - 06.2018

A.A.S - Nursing

Passaic County Community College

High School -

Clifton High School
Geraldine Airos