Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Work Availability
Quote
Timeline
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Geraldine Armas

Geraldine Armas

Norwalk,CA

Summary

Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products. Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations. Welcoming New Accounts Representative excited to transition to reputable company. Skilled at marketing bank products, handling account maintenance and evaluating new customer information. Hardworking and organized with exceptional time management abilities. Personable New Accounts Representative with 6 years' experience in financial industry.Outstanding leadership and organizational abilities with superb verbal and written communication skills. Familiarity with all account types, products and services. Helpful New Accounts Representative committed to thoroughly interviewing individuals desiring to open new accounts. Skilled at explaining available banking services and preparing appropriate forms for new accounts. In-depth knowledge of sales and marketing procedures and techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dynamic and attentive personal / business banker training specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CITIBANK PERSONAL BANKER

CITIBANK
05.2022 - Current
  • Knowledgeable of Smart Banking tools and technologies
  • Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals
  • Recognize transaction needs of clients, educate clients on all service and digital channels and leverage technology/marketing tools available to uncover opportunities, and present product offers/financial solutions
  • Understand and complies with Citibank policies, standards and procedures
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Assigned VBS person for submission and fixing issues for HBE branch
  • Conduct and assist manager to complete Daily, Weekly, Monthly, Quarterly, And Semi-annual and Annual Review Responsibilities for the branch.

CITIBANK HEAD CONCIERGE

CITIBANK
03.2020 - 04.2022
  • ATM and Vault Custodian
  • Well versed with VBS submission and fixing issues
  • Knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
  • Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g
  • Sales wall, tablet, smart phone, workbench, iPads, etc.)
  • Effectively executes all service transactions (e.g
  • Deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships
  • Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members.

CITIBANK TELLER - HEAD TELLER

CITIBANK
02.2018 - 03.2020
  • ATM and Vault Custodian
  • Well versed with VBS submission and fixing issues.

MACY’S CUSTOMER SERVICE REP

MACY’S
02.2017 - 12.2018
  • Engaged the customer through conversation
  • Determined the customer's needs
  • Provided product knowledge to customers through the features, values, and benefits of each product
  • Handled returns/complaints graciously and effectively
  • Worked with other store associates to achieve a high Matinee Review score through excellent customer service, product knowledge, and follow-through
  • Ensured the store is neat, clean and organized throughout each business day
  • Received and displayed product shipments on store retail shelves within twenty-four hours of delivery.

CERRITOS HIGH SCHOOL (TUTOR)

CERRITOS HIGH SCHOOL
08.2017 - 01.2018
  • Adapt quickly to variety of subjects, grade levels and teaching styles to present information effectively to students without interrupting the lesson plan schedule
  • Communicate effectively with teachers, counselors and parents to determine the best way to present information for individual class needs
  • Supervise test quizzes and in-class projects, maintaining a quiet and focused environment.

Education

MANAOAG NATIONAL HIGH SCHOOL BATCH 2006 -

BS EDUCATION MAJOR IN SCIENCE -

UNIVERSITY OF PANGASINAN PHILIPPINES
10.2010

Skills

  • MICROSOFT OFFICE (WORD, EXCEL, AND POWERPOINT)
  • SALESFORCE
  • RSM
  • INTERACT
  • CSA Entitlement and Security
  • Face-to-face customer service
  • Digital engagement
  • Basic sales/referrals
  • Excellent verbal and written communication skills
  • Analytical and problem solving skills
  • Customer Service
  • MS Excel
  • Attention to Detail
  • Issues Resolution
  • Banking Policies and Procedures
  • Account Maintenance
  • Financial Product Knowledge
  • Upselling
  • Client Acquisition and Retention
  • Opportunity Identification
  • Regulatory Compliance
  • Positive Attitude
  • Cash Handling
  • Branch Operations
  • Interpersonal Skills
  • Sales Strategy
  • Sales Growth
  • Safe Deposit Box Oversight
  • Rapport Building
  • Problem Solving
  • Decision Making
  • Organizational Skills
  • Client Retention
  • Effective Communication
  • Product Knowledge
  • Time Management
  • Banking Operations Knowledge
  • Computer Literacy

Personal Information

Title: Personal Banker

Certification

  • NMLS
  • Notary Public

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

CITIBANK PERSONAL BANKER

CITIBANK
05.2022 - Current

CITIBANK HEAD CONCIERGE

CITIBANK
03.2020 - 04.2022

CITIBANK TELLER - HEAD TELLER

CITIBANK
02.2018 - 03.2020

CERRITOS HIGH SCHOOL (TUTOR)

CERRITOS HIGH SCHOOL
08.2017 - 01.2018

MACY’S CUSTOMER SERVICE REP

MACY’S
02.2017 - 12.2018

MANAOAG NATIONAL HIGH SCHOOL BATCH 2006 -

BS EDUCATION MAJOR IN SCIENCE -

UNIVERSITY OF PANGASINAN PHILIPPINES
Geraldine Armas