ServiceNow
Geraldine Baker-Green
Global Compliance Manager
Lilburn,Ga.
Summary
Instrumental Compliance IT Manager bringing 8+ years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Global Compliance IT Manager
AGCO Corporation
2019.05 - Current
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Develop Training Documentation and provide education to 100+ AGCO colleagues globally to promote awareness with regards to IT security issues
- Manage IT Compliance program and responses to both internal and 2 external semi -annual audits
- Follow up with Regional and Corporate IT teams to resolve identified issues and prevent future issues through continuous improvement practices
- Maintain 1800 Controls for 280+ Assets
- Track all control performance issues to resolution
- Assist with development, management and distribution of Global IT Policies and Standards
- Develops IT compliance programs and recommends necessary changes to compliance team to ensure company’s systems are fully compliant with all applicable regulatory requirements
- Openly supports organization, management team and executive leadership team
- Utilizes open communication and managerial courage to ensure that standards, expectations and goals of organization are respected and upheld
- Assumes responsibility for other duties as required or assigned
- Adhere to AGCO's quality standards by performing responsibilities in compliance with Change Management and Project Management Policies, Guidelines and Procedures
Compliance Analyst
Macys Technology
2015.01 - 2019.05
- Conduct testing of SOX/ITGC controls in support of company’s risk-based audit plans
- Tracked and reported on regulatory compliance to company’s established policies, processes and standards
- Served as Audit Liaison to Control owners for external and internal audits
- Collaborated with Governance team on design and SOX updates to GRC tool
- Collaborated with Threat Monitoring team (TMRC) on implementing logging of Key Financial Applications
- Conducted systemic analysis of complex issues and worked with team members to develop and implement recommended solution to remediate audit failures
- Engaged with Control and Process owners to document narratives for SOX and IT controls
- Worked with Compliance manager to create mapping of SOX and ISO controls
- Created Metrics for SOX controls compliance test results
- Conducted SDLC Activity Reviews and Work Product Audits to ensure SDLC process’ satisfied compliance and data security requirements (Agile, Waterfall, Lean methodology)
- Provided feedback to Engineering Process Group (EPG) on process effectiveness for specific process areas
- Collaborated with Vulnerability team to implement supporting evidence of project data security impact analysis within vulnerability tool (necessary for compliance review)
- Collaborated with enterprise tool team to develop automated report/dashboard for compliance review project selection
- Engaged with Portfolio management to determine process of project approval and continuing management as they align with overall IT strategy. Implemented robust compliance policies and procedures, resulting in a decrease in regulatory violations.
Lead Quality Assurance Analyst
Macys Technology
2006.03 - 2015.01
- Lead testing efforts in highly complex, multi-platform environment
- Point of contact for testing effort during system, pre- and post- deploy activities
- Lead testing resources for both ‘offshore’ and ‘onsite’ teams (3-7 resources)
- Worked with Product Manager on coordination and execution of UAT activities internally and externally across Family of Business (FOB)
- Provided and reviewed status reports and associated metrics to management at different phases of project life cycle
- Worked with automation team to develop and implement automation strategy
- Developed test plans, inclusive of test schedules, resources, dependencies and mitigation plan for multiple projects
- Wrote test cases, test scenarios, test scripts and SQL to support system testing.
- Assisted in developing company-wide quality assurance standards to ensure consistency across all projects undertaken by organization.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Championed quality assurance initiatives within organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Acted as liaison between QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of project lifecycle.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Identified risks associated with software changes, mitigating potential issues through careful analysis and proactive communication with stakeholders.
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
Education
Bachelor of Science - Computer And Information Sciences
Georgia State University
Atlanta, CASkills
Team Collaboration
undefinedAccomplishments Training
- CISA (certified), CISM – In progress
- Familiar with COBIT, ITIL, NIST frameworks
- Familiar with PCI DSS
- Familiar with ISPW, UDeploy, ServiceNow, Cyberarc, Varonis, Windows AD Domain Services
- Knowledgeable of GDPR and Privacy by Design Principles
- Knowledgeable of the GRC strategy and eGRC tool
- Creation of the Compliance Narrative and Test Plan Templates
Technical Experience
Teradata, DB2, Oracle, MS Access, Linux, Unix, IBM, MS Windows, OS/2, Unisys, Tandem, Datacom, Sharepoint, Teams, ISPW, UDeploy, SourceSafe, Atlassian Tools (Confluence, JIRA), HPQC, Mercury WinRunner, Mercury Test Director, MS Test, ServiceNow
Career Overview
Professional with experience in Regulatory (SOX, ISO, ITGC) and Process Compliance, Quality Assurance/Quality Control, spanning various industries. Proven leadership in managing multiple projects and teams concurrently. Demonstrated creativity in developing strategic recommendations to remediate audit failures and improve testing efficiencies. Reliable, committed and determined to ensure the successful achievement of specified objectives and value added benefit to organizational goals.
References
References available upon request
Software
Certification
CISA - Certified Information Systems Auditor
Traveling, Entertaining and Volunteering
My travels have included the London, Germany Spain, South Africa, Costa Rica , Philippines as well as several Caribbean countries.
Timeline
Global Compliance IT Manager
AGCO Corporation
2019.05 - Current
Compliance Analyst
Macys Technology
2015.01 - 2019.05
Lead Quality Assurance Analyst
Macys Technology
2006.03 - 2015.01
Bachelor of Science - Computer And Information Sciences
Georgia State University
CISA - Certified Information Systems Auditor
CDPSE - Certified Data Privacy Systems Engineer
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