Geraldine Barnett
Gibsonia,PA
Summary
Versatile, organized, and detail-oriented professional with 15+ years of experience in providing Human Resources, management, administrative, clerical, and practice management to ensure efficient operations. History of building positive relationships with staff, clients, vendors, and colleagues.
Overview
14
14
years of professional experience
Work History
Director of Administration
Medical Rescue Team South Authority
01.2023 - Current
- Supervise daily operations of administrative department, optimizing workflow and maximizing productivity
- Oversee aspects of human resources
- Assisted in developing annual budget, ensuring accurate financial forecasting and allocation of resources
- Negotiate contracts with external vendors, ensuring cost-effectiveness and delivering high-quality services
- Enforce policies and procedures to ensure compliance with regulatory requirements and uphold company standards
- Implemented paperless filing and application process, eliminating need for physical documents, and increasing efficiency
- Spearheaded organizational initiatives, such as process improvement projects and change management efforts, to enhance operational efficiency.
Office Administrator
Medical Rescue Team South Authority
03.2021 - 01.2023
- Manage all administrative functions, including scheduling appointments, and coordinating meetings
- Oversee office budget, monitor expenses, and negotiate cost-effective contracts with vendors, suppliers and board minutes
- Assisted executive director in implementing improvement initiatives
- Process accounts payable (A/P), accounts receivable (A/R), and reconcile multiple accounts
- Provide exemplary customer service, addressing inquiries, resolving issues, and cultivating positive relationships
- Employ advanced software and tools to optimize productivity and enhance administrative functions.
Customer Care Manager
Brightstar Care of North Hills
07.2020 - 03.2021
- Scheduled non skilled services to fulfill patient care
- Maintained 24/7 care and staff coverage to accommodate client needs
- Assumed responsibility for on-call phone duty for one week every month
- Analyzed customer feedback and implemented necessary changes to optimize customer satisfaction
- Established rapport with patients and caregivers through active listening and empathetic communication.
Practice Administrator
Rehabilitation Innovations Inc
09.2014 - 07.2020
- Directed daily office activities, ensuring smooth operations and productive work environment
- Coordinated patient appointments, ensuring efficient allocation of resources
- Validated patient insurance coverage and obtained authorizations
- Orchestrated insurance credentialing process for business and therapists
- Executed payroll for employees, accurately disbursing wages
- Utilized QuickBooks software to administer financial transactions, track expenses, and generate analytical reports
- Compiled all necessary documentation for new employees, facilitating smooth onboarding and compliance with HR policies
- Expedited processing of insurance claims, ensuring timely communication with patients regarding benefits, requirements, and cost-saving programs.
Office Manager
Rehabilitation Innovations Inc
01.2010 - 12.2014
- Managed daily operations of rehabilitation facility, overseeing administrative functions, and ensuring smooth workflow
- Organized schedules, workflows, and shift coverage to meet business needs
- Maintained inventory accuracy by performing stock counts and reconciling discrepancies
- Established company policies and procedures to reinforce operational standards
- Devised strategic plans to improve office efficiency and maximize team performance.
Education
Master of Science in Human Services -
Bachelor of Science in Management Studies -
No Degree - Certified Nonprofit Professional
Skills
- Customer Service
- Office Management
- Administrative Support
- Accounts receivable
- Payroll
- Human resources
- Records management
- Leadership
- SharePoint
- Document management systems
- Documentation review
- Recruiting
- Supervising experience
- HIPAA
- Social media management
- Microsoft Office
- QuickBooks
- Medical office experience
- Interviewing
- Account management
Timeline
Director of Administration - Medical Rescue Team South Authority
01.2023 - Current
Office Administrator - Medical Rescue Team South Authority
03.2021 - 01.2023
Customer Care Manager - Brightstar Care of North Hills
07.2020 - 03.2021
Practice Administrator - Rehabilitation Innovations Inc
09.2014 - 07.2020
Office Manager - Rehabilitation Innovations Inc
01.2010 - 12.2014
Capella University - Master of Science in Human Services,
University of Maryland University College - Bachelor of Science in Management Studies,
Nonprofit Leadership Alliance - No Degree, Certified Nonprofit Professional
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