Geraldine Brooks
Roysford,PA
Summary
- Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
- Detail-oriented administrative assistant with experience in customer service, data entry and office management.
- Motivated professional with extensive experience in customer service, sales and administrative tasks.
- Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bay Host
Bayhost/Event Ambassador, Topgolf - King of Prussia, PA
05.2023 - Current
- Used hand-held scanners and physical logs to accurately track item movements
- Built strong relationships with customers and vendors through excellent customer service
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Evaluated employee performance and coached and trained to improve weak areas
- Answered guest questions with responses about menu, promotions and specials.
- Followed procedures to correctly handle cash, credit and gift certificate transactions.
- Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
Supervisor
Sodexo
10.2022 - Current
- Provides advice and may oversee standardization of recipes, menu preparation, portion, cost and waste control
- Maintains records and provides data for planning and control of operating budgets
- Orders food and non-food supplies, checks deliveries and maintains inventory records.
- Managed time efficiently in order to complete all tasks within deadlines
- Identified issues, analyzed information and provided solutions to problems
- Used critical thinking to break down problems, evaluate solutions and make decisions
General Manager
Days Inn
08.2021 - 08.2022
- Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions
- Started Risk Management Project: goal was to determine if renovation was possible
- Had to identify where costs would be cut, and or where costs could be reallocated.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Analyzed market trends and competitor activities to create competitive advantages
- Trained new employees on proper protocols and customer service standards
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Interacted well with customers to build connections and nurture relationships
Night Auditor
Days Inn
08.2021 - 01.2022
- Verifying that all revenue and expenses were claimed, preparing reports for the next day's work, including reconciling accounts at a high level of detail
- They'll also check room rates to ensure accuracy before reporting them on opening night.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
Shift Supervisor/Barista
Sodexo
08.2014 - 12.2018
- Trained new employees and delegated daily tasks and responsibilities
- Completed store opening and closing procedures and balanced tills
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Completed cash and credit card transactions accurately using POS software
- Resolved conflicts between employees to maintain positive and productive work environments
- Completed daily financial activities and prepared weekly reports for management to inform decision-making
Front Office
Administratior, Sodexo
05.2017 - 09.2017
- Greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.
Cook
Hershey Entertainment & Resorts Company
06.2014 - 08.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Prepared food items in compliance with recipes and portioning control guidelines
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Seasoned and cooked food according to recipes or personal judgment and experience
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot
- Measured, weighed and mixed appropriate ingredients according to recipe directions
- Measured and mixed ingredients according to precise recipes for best results
Education
Bachelor of Science - Criminal justice
University of Valley Forge
Phoenixville, PA04.2019
High school diploma - General Studies
Reading High School
05.2013
Culinary Certificate - Culinary Reading Muhlenberg Ctc
Reading Muhlenberg Career And Technology Center
Reading, PA05.2013
Skills
- Schedule Management
- Billing and Invoicing
- Business Correspondence
- Risk Management
- Evidence Gathering
- Case File Preparation
- Online Databases
- Case Management
- Quality Control
- Time Management
- Office Management
- Front Office Management
- Organizing and Categorizing
- Organizational Development
- Document Retrieval
- Customer Service
Certification
April 2013 to August 2018
Food Safety Certification
May 2013 to Present
Ramp
May 2023 to May 2025
Timeline
Bay Host
Bayhost/Event Ambassador, Topgolf - King of Prussia, PA
05.2023 - Current
Supervisor
Sodexo
10.2022 - Current
General Manager
Days Inn
08.2021 - 08.2022
Night Auditor
Days Inn
08.2021 - 01.2022
Front Office
Administratior, Sodexo
05.2017 - 09.2017
Shift Supervisor/Barista
Sodexo
08.2014 - 12.2018
Cook
Hershey Entertainment & Resorts Company
06.2014 - 08.2016
Bachelor of Science - Criminal justice
University of Valley Forge
High school diploma - General Studies
Reading High School
Culinary Certificate - Culinary Reading Muhlenberg Ctc
Reading Muhlenberg Career And Technology Center
April 2013 to August 2018
Food Safety Certification
May 2013 to Present
Ramp
May 2023 to May 2025
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