Geraldine Burton

• Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
• Maintained current and accurate medical records for patients.

Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).

• Complete daily morning reports which include, workers compensation, deleted transactions, lab and x-ray transactions and any additional reports added daily.
• Took copayments and compiled daily financial records.
• Assisted patients in filling out check-in and payment paperwork.

• Initiated all collection activities (telephonic calls, letters and emails), researched, analyzed, and settled all customer billing disputes, negotiated settlements and established promise to pay.
• Prepared documentation related to delinquent and other past due accounts to be forwarded to the company’s outside collection agency and other necessary procedures to support the company’s proof of claim submissions in bankruptcy proceedings as they arise.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

• Insure that all priority urgent shipments are shipping consistently based on expectation while monitoring client reports showing revenue brought in by new and old clients.
• Forward revenue reports to all business development managers to show an increase or decrease in service and investigate and resolve shipment delivery issues in a timely manner.
• Responsible for several large accounts and the daily maintenance and communication with those accounts.

• Answer and directed incoming calls, assisted with assigning all incoming appraisal requests to the appraisers.
• Process appraisal reports by creating invoices, drew up sketches of subject property, maps, pulling of tax records, and MRIS information of the subject property and, several comparable properties used in determining the value of the subject property.
• Photograph the subject property and include photos of the comparable properties in the appraisal report.

• Processed customer service and approximately thirty independent contractor payrolls, prepared, maintained and created client and contractor invoices, cross referencing invoices with Independent contractor records for accuracy.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.