Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Geraldine Coronel

La Verne,CA

Summary

Motivated individual with principal customer service experience and willingness to take on challenging roles. Quick learning with great abilities to support and to overcome any future specific situation.

Hardworking and reliable employee seeking entry-level opportunities to expand skills while helping company growth.

Overview

4
4
years of professional experience

Work History

Amazon Warehouse Associate

Amazon
Fontana, CA
11.2023 - 07.2024
  • Ensured compliance with company safety regulations at all times while on the job.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Collaborated with other departments to ensure successful product launches.
  • Communicated effectively with team members on matters related to work assignments.
  • Labeled containers correctly for product identification purposes.
  • Unloaded materials from trucks using forklifts and pallet jacks.
  • Assisted in loading finished goods onto delivery vehicles as required.
  • Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
  • Handled hazardous materials safely following prescribed regulations.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Collaborated with team members to complete tasks efficiently and accurately.
  • Used pallet jacks to move items to and from warehouse locations.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.

Shift Leader

Carl's Jr
Jurupa Valley, CA
02.2022 - 08.2023
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Adhered to all health code regulations while preparing food items for customers.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Checked orders for quality and completeness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.

Waitress

Independent Employer
Jurupa Valley, CA
10.2021 - 12.2021
  • Greeted customers and provided menus.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Performed basic math calculations when computing bills for customers' meals.
  • Developed positive relationships with regular customers through friendly conversation.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Stacked empty pallets in designated areas according to safety regulations.

Florist Assistant

Ofelias
Los Mochis, Sinaloa
02.2020 - 09.2021
  • Assisted with the selection of flowers, plants, cards, and other items for purchase.
  • Arranged bouquets according to customer specifications.
  • Received payments from customers and provided change or receipts as required.
  • Processed online orders for delivery or pickup in a timely manner.
  • Assisted with promotional activities such as special events or seasonal promotions.
  • Received incoming flower deliveries and placed new stock in refrigerators.
  • Created floral designs incorporating current trends in color, materials and vessels.
  • Consulted with clients regarding desired price and type of arrangement.
  • Designed live, cut, dried and artificial floral and foliar arrangements to fulfill customer requests.
  • Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
  • Delivered and set up flower arrangements for banquets, weddings and funerals.

Education

Bachelor of Science -

University of La Verne
La Verne, CA
07.2027

High School Diploma -

Jurupa Valley High School
Jurupa Valley, CA
05.2023

Skills

  • Team Collaboration and Leadership
  • Problem-Solving
  • Customer Service Management
  • Assigning Work
  • Complaint Resolution
  • Professional Appearance
  • Cash Handling
  • Positive Attitude
  • Shift Checklists
  • Strategic Planning
  • Client Engagement and Assistance
  • Stock Organization

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Amazon Warehouse Associate

Amazon
11.2023 - 07.2024

Shift Leader

Carl's Jr
02.2022 - 08.2023

Waitress

Independent Employer
10.2021 - 12.2021

Florist Assistant

Ofelias
02.2020 - 09.2021

Bachelor of Science -

University of La Verne

High School Diploma -

Jurupa Valley High School

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Geraldine Coronel