Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Geraldine Daza

Miami,FL

Summary

Dynamic POS Technician with a proven track record at Mstar POS LLC, excelling in system optimization and hardware troubleshooting. Adept at training staff and enhancing customer relationships, I consistently deliver effective solutions that improve operational efficiency. My attention to detail and multitasking abilities drive successful project outcomes in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

POS Technician

Mstar POS LLC
Fort Lauderdale, Florida
05.2022 - Current
  • Installed and configured point-of-sale systems for various retail environments.
  • Conducted regular maintenance and troubleshooting on POS hardware and software.
  • Provided training to staff on effective use of POS systems and features.
  • Diagnosed technical issues and provided solutions to optimize system performance.
  • Assisted in the development of user manuals and training materials for employees.
  • Created reports to document maintenance activities performed on POS systems.
  • Utilized remote access tools to diagnose and fix problems with networked POS terminals.
  • Assisted in the setup of new stores by installing and configuring all associated hardware.

Loan Officer

Coast 2 Coast Lenders
Miami Lakes, FL
01.2018 - 01.2022
  • Assisting clients with appointments and resolving issues via email and phone.
  • Screen calls, transferring lines, taking messages and relaying information to appropriate department.
  • Filing, archiving, scanning, and faxing documents to clients for payroll and accounts payable.
  • Completing client checklist, creating contracts using Excel, and setting up financial allotments on employee portals.

Call Center Supervisor

First Direct Lending
Doral, FL
01.2016 - 01.2017
  • Monitored call quality to ensure compliance with company standards.
  • Conducted performance reviews of call center staff and documented results.
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Participated in hiring interviews and selection process for new team members.

HR Clerk

SFM Services
Hialeah, FL
01.2014 - 01.2015
  • Organizing employee files.
  • Conduct new employee drug test, and random drug test to existing employees.
  • Filing (trainings, status changes, warnings, i9s).
  • Updating employee files online (paycom).
  • Provide policy training.
  • Interview new employees, check references, and organize background checks.
  • Assist with general clerical duties such as processing applications, etc.

Education

High School Diploma - 3601 SW 147th Ave, Miami, FL 33185

G Holmes Braddock Senior High School
08-2013

Skills

  • POS installation
  • Hardware troubleshooting
  • Software configuration
  • System optimization
  • Training development
  • Customer relationship management
  • Attention to detail
  • Multitasking capacity

Certification

  • Shift 4 Certified

Languages

Spanish
Professional

Timeline

POS Technician

Mstar POS LLC
05.2022 - Current

Loan Officer

Coast 2 Coast Lenders
01.2018 - 01.2022

Call Center Supervisor

First Direct Lending
01.2016 - 01.2017

HR Clerk

SFM Services
01.2014 - 01.2015

High School Diploma - 3601 SW 147th Ave, Miami, FL 33185

G Holmes Braddock Senior High School

Similar Profiles

CREATE PROFILE